Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic planning, performance management, and data analysis to drive impactful decisions.
- Company: WTW, a forward-thinking company dedicated to operational excellence.
- Benefits: Flexible hybrid working, inclusive culture, and opportunities for professional growth.
- Why this job: Make a measurable difference by turning data into meaningful actions.
- Qualifications: Strong analytical skills, excellent communication, and a proactive approach to problem-solving.
- Other info: Join a diverse team that values collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Description
Join Us as a Performance & Planning Lead – Shape Strategy, Drive Impact
Our work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes.
Are you passionate about turning data into decisions and strategy into action? We’re looking for a dynamic and forward-thinking Performance & Planning Leadto champion operational excellence across our organisation. This is more than a metrics-driven role—it’s about influencing outcomes, aligning teams, and enabling smarter decisions at every level. In this pivotal position, you’ll help shape our performance frameworks, lead planning cycles, and deliver insights that empower executive leadership. You’ll work across diverse teams—from BAU to risk and project functions—bringing clarity, cohesion, and momentum to our goals. Whether it’s coaching for productivity, analysing risk events, or optimising capacity, your work will directly elevate how we operate and grow.
This role will be based in Redhill and will require regular UK site visits (Redhill, Welwyn and Leeds).
You’ll be part of a collaborative, hybrid team that values both analytical rigour and human connection. Reporting into the Senior Performance & Planning Lead, you’ll partner closely with Admin Operations and other key stakeholders to ensure our resources are aligned, our progress is visible, and our performance is continuously improving. A key deliverable for this role is enhancing and growing a cost effective successful OGB Admin operation, working closely with the leadership teams to improve colleague engagement, client satisfaction, quality and effectiveness. As with operational environments it may be necessary for the post-holder to be flexible and on occasions work outside of normal office hours.
Why this role stands out:
- You’ll lead with purpose—translating data into meaningful action.
- You’ll influence strategy while staying close to the teams that make it happen.
- You’ll be part of a culture that values coaching, collaboration, and continuous improvement.
If you’re ready to make a measurable difference and thrive in a role where numbers meet people, we’d love to hear from you.
The Role
- Strategic Planning & Forecasting
Lead annual, quarterly & monthly planning cycles, including budgeting, forecasting, and resource planning
Develop and maintain strategic performance dashboards and KPIs
Partner with senior leadership to align business objectives with operational plans - Performance Management
Embed agreed ways of working across all teams
Monitor and report on business performance against targets
Identify performance gaps and recommend corrective actions - SLA Tracking & Operational Metrics
Define, monitor, and report on Service Level Agreements (SLAs) for allocated client
Ensure timely resolution of performance issues and adherence to service commitments
Collaborate with operational teams to improve SLA compliance and customer satisfaction - Training & Capability Development
Assess team training needs based on performance data
Coach Admin Managers and Team Leads how best to schedule targeted training sessions to increase knowledge across the team via the Talent Development team
Track training effectiveness and its impact on performance improvement - Data Analysis & Insights
Translate complex data into actionable insights for stakeholders
Conduct scenario modelling and sensitivity reviews to support strategic conclusions
Present findings to executive teams with clarity and impact - Stakeholder Engagement
Collaborate with Finance, HR, Operations, and other teams to ensure cohesive planning
Facilitate performance reviews and planning workshops
Act as a trusted advisor to senior leaders on performance and planning matters
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in‑person and in‑office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” (#LI-Hybrid) is not a one‑size‑fits‑all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location‑based arrangements. Please speak to your recruiter to discuss more.
Qualifications
The Requirements
- Excellent communicator and influencer with outstanding interpersonal skills and the ability to relate closely with operational teams and develop relationships across locations
- Excellent statistical numeracy and analytical skills and able to present complex analysis in simple terms to a wide range of audiences
- Strong data gathering and problem‑solving skills; able to identify underlying issues to business problems
- Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling
- Ability to manage ambiguity, change and complexity whilst balancing the often‑conflicting demands of planning efficiency and the need to protect operational performance
- Clear understanding of the business environment and commercial, operational and financial drivers
- Motivated and proactive self‑starter with an ability to work under own initiative, detecting problems and taking the necessary actions without prompting
- Proven track record in dealing with complexity and ambiguity with a desire for continuous improvement
- Experience of focused delivery against an agreed set of measures whilst working in an ever‑changing environment
- Evidence of resilience under pressure where parameters of time, resources and demand fluctuate
- Able to work as a team player in a complex, cross functional and operational environment
- Experience of initiating and delivering positive business change
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
#J-18808-Ljbffr
Performance and Planning Lead employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance and Planning Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at WTW through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Performance & Planning Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've turned complex data into actionable insights in previous roles. This will show that you can translate numbers into meaningful actions, just like the job requires.
✨Tip Number 3
Show your passion for operational excellence! During interviews, share examples of how you've influenced outcomes and aligned teams in past positions. This will demonstrate that you're not just about metrics but also about making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our collaborative team at WTW.
We think you need these skills to ace Performance and Planning Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Performance & Planning Lead role. We want to see how you can turn data into decisions and drive impact!
Showcase Your Analytical Skills: Since this role is all about influencing outcomes through data, don’t forget to include examples of your analytical prowess. Share specific instances where you've used data to make strategic decisions or improve performance.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as we appreciate clarity just as much as complexity in analysis!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Numbers
As a Performance & Planning Lead, you'll be expected to turn data into decisions. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to influence outcomes. Prepare specific examples that showcase your ability to translate complex data into actionable insights.
✨Understand the Business Environment
Familiarise yourself with the company's operations, especially in relation to pension schemes and client satisfaction. Research WTW's recent projects or initiatives and think about how your experience aligns with their goals. This will help you demonstrate your understanding of the commercial and operational drivers during the interview.
✨Showcase Your Coaching Skills
This role involves coaching Admin Managers and Team Leads. Be prepared to share examples of how you've successfully coached others in the past. Highlight your approach to training and development, and how it has led to improved performance within teams.
✨Engage with Stakeholders
Collaboration is key in this role. Think about how you've engaged with various stakeholders in previous positions. Prepare to discuss your strategies for building relationships and facilitating performance reviews, as well as how you’ve acted as a trusted advisor to senior leaders.