At a Glance
- Tasks: Lead a dynamic pensions team, ensuring high-quality service and client satisfaction.
- Company: Join a fast-growing pension administration business with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, private healthcare, and hybrid working options.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real impact in the pensions industry while developing your leadership skills.
- Qualifications: Experience in pension administration and team management is essential.
The predicted salary is between 39600 - 48400 £ per year.
Join us as a Pensions Team Leader within our Outsourcing line of business who would be based in our Redhill Office working hybrid.
As a Pensions Team Leader, you will be making a difference within our leading and fast-growing pension administration business. You will provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. This role gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a vast variety of different projects, often at the forefront of the industry.
The Role
- Manages and ensures client work is delivered in line with contractual service level agreements whilst adhering to WTW quality standards.
- Allocates and monitors work throughout the day taking ownership and accountability of the team’s performance ensuring this is in line with service levels expected both in regard to output and work quality.
- Acts as a point of escalation for complex work, complaints, and colleague concerns.
- Coaches, mentors and drives colleague recruitment, training and development.
- Manages competency across the team to ensure sufficient knowledge and develops succession plans.
- Conducts the interview processes for new and existing colleagues to assist with selection of new team members or promotions within the team.
- Effectively communicates at an individual and team level to ensure any issues or concerns are proactively managed and addressed.
- Encourages effective team working ensuring the team display the WTW values of Teamwork, Integrity, Respect and Excellence.
- Applies working knowledge of pension legislation and regulations to day-to-day work and creates simple processes and guidance for the team to ensure a compliant service to members and clients.
- Leads on complex project work within operational client meetings.
- Drives best practice, finds opportunities for continuous improvements and right shoring across the team.
- Ensures team adherence to WTW policies and procedures including completion of mandatory trainings, and compliance with data security.
- Escalates and reports errors and complaints via the correct channels, finding risks and the root cause, and resolves cases quickly.
Qualifications
- Previous experience working in an occupational pension administration team carrying out administration processes.
- Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
- Prior experience of managing a team incorporating all stages of management from recruiting, managing performance and career development or alternatively experience of mentoring/training within pensions administration alongside demonstrable technical pension expertise.
- Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
- Excellent people skills to include excellent written and verbal communication and use of Microsoft Excel and Word.
- Experience of managing a hybrid/cross locational team.
What We Offer
- 25 days of annual leave plus an extra WTW day to relax and recharge.
- Comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments.
- Defined contribution pension scheme, featuring matched contributions up to 10% from the company.
- Hybrid working options, access to an employee assistance programme, and a fully paid volunteer day.
- Variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Pensions Team Leader employer: Willis Towers Watson
Willis Towers Watson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values professional development, all while being part of a leading global firm located in the heart of the UK. Join us to make a meaningful impact in the industry and build lasting relationships with key partners.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Team Leader
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Willis Towers Watson. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Willis Towers Watson.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Willis Towers Watson. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Pensions Team Leader
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Willis Towers Watson and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Willis Towers Watson how you can be a team player!
How to prepare for a job interview at Willis Towers Watson
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Willis Towers Watson.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Willis Towers Watson's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
