Rewards Survey Consultant in London

Fantastic opportunity to join WTW’s Rewards Data Intelligence Practice as a Rewards Survey Consultant. WTW is a leading provider of compensation, benefits, and employment practices information to the global employer community. Covering more than 100 countries across six continents, our data centres in North America, Europe, Middle East and Africa, Asia Pacific and Latin America annually compile reports on the remuneration, benefits and employment practices of local and multinational companies.

Our portfolio of products and customised services helps organizations to:

• Develop cost-effective salary and benefit packages.
• Stay up to date with the latest HR developments.
• Ensure compliance with local laws and customs.
• Assess and compare the costs of employment within and across regions.

The Role

Primarily providing survey and compensation consulting support to existing and new clients, the role will be assisting the growth and profitability of the team by being responsible for:

• Managing and supporting client relationships with UK-based participants and prospects throughout the full survey cycle.
• Assisting in supporting WTW’s upcoming AI journey of automated job matching to support clients’ ad-hoc needs and their data submission process.
• Supporting the development of our survey and data analytics offering to clients primarily within the Financial Services sector.
• Acting as analytical support to an industry lead (tracking year-on-year survey participations, data quality and data analysis).
• Supporting the delivery of compensation-based project work such as salary structure development, compensation and benefits reviews and conducting pay assessments and bespoke surveys.
• Coordinating with the Data & Analytics team to provide clients with market benchmarking on different pay elements (e.g., base pay, bonus), using sources such as survey data and published reports.
• Supporting Job Evaluation projects (utilising our proprietary methodology and state-of-the-art AI-enabled technology) and Equal Pay work across the wider RDI team.
• Supporting clients in leveraging WTW’s Data Science capabilities to review an organisation’s approach to managing knowledge and skills, using AI-enabled market scans to provide clients with insight around prevalent and emerging skills.
• Supporting the wider RDI team in writing proposals, industry trends and utilising our AI-driven insights around talent flow analytics.

Performance objectives are:

• Client: Managing clients, addressing queries, responding to ad-hoc questions, and supporting tools for assigned client portfolio. Conducting and facilitating client presentations and forums. Promoting Data Purchasing Plans, as well as selling and delivering client projects. Collaborating with consultants/colleagues and the survey production team to successfully deliver surveys and projects, ensuring client expectations are met or exceeded by developing project plans and activity schedules, supporting job matching, conducting pay assessments and compensation reviews, and managing project correspondence and meeting documentation.
• Financial: Providing new and existing clients with survey pricing proposals. Supporting the revenue growth of allocated industry surveys. Supporting ad-hoc projects via client base.
• People: Building strong relationships externally and internally and collaborating effectively on cross-functional teams. Demonstrating natural ease and effectiveness when dealing with clients/colleagues at all levels. Working closely with Customer Services teams for end-to-end account management.
• Excellence: Continuously developing technical and consulting skills (e.g. selling and project management skills). Ensuring survey project files are up-to-date and meet Excellence standards. Assisting survey product team with project management, data validations and survey reviews.

What you'll bring:

• Good organisational skills; planning and organising work efficiently, handling multiple projects and priorities.
• To be self-sufficient and manage own workload, asking for support as required and being a good team player.
• Strong client relationship management skills with a dedication to quality and customer service.
• A desire to build an understanding of compensation and benefits issues and the broader HR environment.
• Excellent written and oral communication skills – comfortable communicating with senior managers.
• Experience in data management (perhaps gained through the management of an HR system or pay review process) or being numerate with good data analysis and interpretation skills.
• Good working experience with MS Excel, Word and PowerPoint and possibly some experience working with databases or statistical software.

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

Equal Opportunity Employer: We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.