At a Glance
- Tasks: Lead innovative HR programmes to enhance employee experience and engagement.
- Company: Join a market-leading Communications & Engagement Solutions team.
- Benefits: Enjoy 25 days leave, private healthcare, and hybrid working options.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of work and make a real impact on employee experiences.
- Qualifications: Significant communication experience and strong client relationship skills required.
The predicted salary is between 60000 - 80000 £ per year.
Join a market-leading Communications & Engagement Solutions team and help shape the future of employee experience. As a Director, you will lead innovative HR and employee transformation programmes across reward, benefits, wellbeing, culture and organisational change. Working with senior stakeholders and multidisciplinary teams, you will help clients respond to evolving workforce expectations, the future of work and the growing impact of AI on employee experience.
This role is ideal for someone who combines strategic thinking with creativity and thrives on solving complex people challenges. Using strong storytelling, communication and analytical skills, you will turn complex ideas into engaging employee experiences that drive action and business impact. You will also lead project teams, build trusted client relationships, support business growth and help evolve our employee experience offering in a fast-changing market.
The Role
- Manage the design, development and delivery of Employee Experience (EX) strategies for a broad range of HR programs, which drive desired changes in employee behaviour.
- Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting‑edge solutions and data integration.
- Bring fresh thinking to client challenges, helping shape modern communication approaches and employee experiences that reflect the changing needs of today’s workforce.
- Demonstrate effective relationship management skills to build ongoing relationships with key clients to become a trusted advisor and deliver Communication & Engagement solutions.
- Lead internal project teams, managing projects and client expectations, and raising appropriate issues to Directors.
- Partner with analyst and associate‑level team members to review work, provide guidance and insight.
- Contribute to the learning and development of team members through “on the job” feedback.
- Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams.
- Develop insights and strategies related to Employee Experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and communicate these clearly and succinctly to identified stakeholders.
- Apply a deep understanding of the factors that drive engagement, behaviour change and business performance to ensure solutions translate insight into measurable impact.
- Contribute to the development of intellectual capital, including new tools, solutions and approaches around Employee Experience (EX).
- Act as a change agent within the practice, helping to develop new thinking, capabilities and approaches that keep our offer relevant, distinctive and future‑focused.
- Deliver profitable revenue to the business through individual sales and billable hours goals.
Qualifications
- Significant communication or marketing experience (internal and/or external).
- Pension and member engagement experience is desirable at this level; experience communicating complex technical subject matter is essential.
- Agency or consulting experience is preferred.
- Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client‑focused solutions, with the curiosity and commercial instinct to spot emerging opportunities and turn them into practical, high‑impact ideas for clients.
- Strong client relationship management skills.
- Experience managing concurrent, multi‑dimensional projects and people on time and within budget.
- Strong facilitation, written, digital and verbal communication skills, with the ability to communicate credibly and effectively with different audiences, while demonstrating creativity and technical expertise.
- Experience working with graphic designers to craft the “look and feel” of a communication.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please.
Communication & Engagement Solutions - Director in London employer: Willis Towers Watson
Join a dynamic and innovative team at WTW, where we prioritise employee experience and personal growth. As a Director in our Communications & Engagement Solutions team, you'll benefit from a supportive work culture that values creativity and strategic thinking, alongside a comprehensive benefits package that includes generous leave, private healthcare, and hybrid working options. With ample opportunities for professional development and a commitment to community engagement, WTW is an exceptional employer for those looking to make a meaningful impact in the HR landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Communication & Engagement Solutions - Director in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Willis Towers Watson!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Willis Towers Watson.
We think you need these skills to ace Communication & Engagement Solutions - Director in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Willis Towers Watson. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Willis Towers Watson and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Willis Towers Watson. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Willis Towers Watson's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Willis Towers Watson
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Willis Towers Watson.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Willis Towers Watson will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Willis Towers Watson and how you would contribute to adapting HR strategies.
