Account Director - Retail, Leisure and Hospitality Practice in London
Account Director - Retail, Leisure and Hospitality Practice

Account Director - Retail, Leisure and Hospitality Practice in London

London Full-Time 60000 - 80000 £ / year (est.) No home office possible
Willis Towers Watson

At a Glance

  • Tasks: Manage high-value accounts and deliver tailored risk management solutions.
  • Company: Join a globally recognised organisation in the insurance industry.
  • Benefits: Enjoy 25 days leave, private healthcare, and hybrid working options.
  • Why this job: Make a significant impact in Retail, Leisure & Hospitality sectors.
  • Qualifications: Experience in insurance with strong client relationship skills required.
  • Other info: Opportunities for professional growth and community volunteering.

The predicted salary is between 60000 - 80000 £ per year.

We are seeking an experienced, growth-focused Account Director to join our Retail, Leisure & Hospitality (L&H) Practice. As an Account Director, you will be responsible for managing a portfolio of Retail, L&H clients which include complex, high-value accounts requiring tailored risk management solutions. This role offers a fantastic opportunity to make a significant impact in the insurance industry, working within a globally recognised organisation.

The Role

  • Client Relationship Management: Take ultimate responsibility for delivering the required services to clients, building long-term relationships, and becoming a trusted advisor on their risk and insurance requirements.
  • Strategic Solutions Delivery: Develop and implement risk transfer and risk management solutions that align with the unique needs of clients in the Retail and L&H sectors.
  • Stakeholder Engagement: Identify and engage with key decision-makers and budget holders within client organisations, fostering strong, lasting relationships.
  • Industry Expertise: Provide technical, industry, and subject-matter expertise, drawing on internal resources where necessary to deliver comprehensive solutions to clients.
  • Collaboration: Work closely with specialist technical teams across the business and the wider group to meet client needs effectively and deliver top-tier solutions.
  • Business Development: Drive the sales process to win, retain, and develop profitable new clients. Ensure business growth by identifying opportunities for account expansion and delivering additional services where appropriate.
  • Placement Strategies: Develop and implement strategies to optimise revenue from both new and existing clients, using appropriate placement channels.
  • Team Leadership: Lead and support a dedicated service team, ensuring seamless delivery of services and maintaining high standards of performance.

Qualifications

  • Extensive Experience: Background in the Retail, Leisure & Hospitality insurance sectors (preferable) with an understanding of the unique risks and challenges within these industries.
  • ACII or Equivalent Qualification: Ideally, you will hold an ACII qualification or similar, demonstrating your technical knowledge and commitment to professional development.
  • Client Relationship Expertise: Proven experience of managing large and complex client accounts, with a track record of building strong, enduring relationships.
  • Strategic Thinking: Strong ability to think strategically, developing innovative risk management solutions tailored to the client’s business needs.
  • Business Development Skills: Demonstrated success in winning new business, converting prospects into long-term clients, and contributing to business growth.
  • Communication Skills: Excellent communication, negotiation, and influencing skills, enabling you to interact effectively with clients, stakeholders, and internal teams.
  • Team Leadership: Experience managing teams, setting objectives, and guiding team members to deliver high-quality outcomes.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You will receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email.

Account Director - Retail, Leisure and Hospitality Practice in London employer: Willis Towers Watson

Join a globally recognised organisation as an Account Director in our Retail, Leisure & Hospitality Practice, where you will thrive in a supportive work culture that prioritises professional growth and employee wellbeing. Enjoy a comprehensive benefits package, including generous annual leave, private healthcare, and hybrid working options, all designed to help you achieve a fulfilling work-life balance while making a meaningful impact in the insurance industry.
Willis Towers Watson

Contact Detail:

Willis Towers Watson Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Account Director - Retail, Leisure and Hospitality Practice in London

✨Tip Number 1

Network like a pro! Get out there and connect with people in the Retail, Leisure & Hospitality sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Director role!

✨Tip Number 2

Showcase your expertise! When you get the chance to chat with potential employers or during interviews, highlight your knowledge of risk management solutions tailored for the industry. Share specific examples of how you've successfully managed complex client accounts in the past.

✨Tip Number 3

Be proactive in your approach! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land that dream job.

✨Tip Number 4

Prepare for interviews by researching the company and its clients. Understand their unique challenges and think about how you can provide strategic solutions. This will not only impress your interviewers but also show that you're genuinely interested in making an impact in the role.

We think you need these skills to ace Account Director - Retail, Leisure and Hospitality Practice in London

Client Relationship Management
Risk Management Solutions
Stakeholder Engagement
Industry Expertise in Retail, Leisure & Hospitality
Collaboration with Technical Teams
Business Development
Placement Strategies
Team Leadership
Strategic Thinking
Communication Skills
Negotiation Skills
Influencing Skills
ACII or Equivalent Qualification
Experience Managing Large Client Accounts

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the role of Account Director in Retail, Leisure & Hospitality. Highlight your relevant experience and skills that align with the job description, especially your client relationship management and strategic thinking abilities.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific examples of your success in managing complex accounts.

Showcase Your Industry Knowledge: We want to see that you understand the unique challenges in the Retail, Leisure & Hospitality sectors. Share insights or experiences that demonstrate your expertise and how you can provide tailored risk management solutions for our clients.

Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative!

How to prepare for a job interview at Willis Towers Watson

✨Know Your Clients

Before the interview, research the specific Retail, Leisure, and Hospitality clients that the company works with. Understanding their unique challenges and risk management needs will help you demonstrate your expertise and show that you're ready to build those long-term relationships.

✨Showcase Your Strategic Thinking

Prepare examples of how you've developed innovative risk management solutions in the past. Be ready to discuss your strategic approach to client needs and how you can apply that thinking to the company's portfolio.

✨Engage with Stakeholders

Think about how you would identify and engage key decision-makers within client organisations. Bring examples of how you've successfully built relationships with stakeholders in previous roles, as this will highlight your ability to foster strong connections.

✨Demonstrate Team Leadership

Be prepared to talk about your experience in leading teams and ensuring high-quality service delivery. Share specific instances where you've guided team members to achieve objectives, as this will showcase your leadership skills and commitment to excellence.

Account Director - Retail, Leisure and Hospitality Practice in London
Willis Towers Watson
Location: London

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