At a Glance
- Tasks: Lead a dynamic team in delivering top-notch pension administration services.
- Company: Join WTW, a leader in outsourcing with a collaborative culture.
- Benefits: Enjoy 25 days leave, private healthcare, and hybrid working options.
- Other info: Be part of a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact in pensions while developing your leadership skills.
- Qualifications: Experience in DB schemes and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Leeds office working hybrid. Are you a customer focussed, self‑driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi‑client team.
The Role
This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the ‘go to’ colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care. Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
Responsible for the quality and performance objectives defined by WTW and ensuring member first. Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service. Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service. Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards. Ensuring team productivity is at its optimum and is measured. Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other.
Qualifications
What you’ll bring:
- Experience in dealing with DB occupational schemes and experience as a Pensions team leader is essential.
- Have an excellent eye for detail and intermediate knowledge of excel.
- Highly experienced in the creation and management of high performing, results driven/fast‑paced teams.
- A strong leader and negotiator, with excellent influencing skills and a can‑do attitude and experience of presenting to both internal and external stakeholders.
- Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
- Supporting the team leaders and teams to adopt new processes changes and procedures with a solution orientated mindset.
- Ability to create a one team mindset that mentors and develops employees to help create a high‑performance organization and a capacity for future leaders.
- Ensure that structures and systems for line management are in place and consistently followed across the team.
- Experience of working within a client facing environment and critical thinking to facilitate more in‑depth discussions.
- Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.
What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
Pensions Administration Manager in Leeds employer: Willis Towers Watson
WTW is an exceptional employer, offering a dynamic work environment in Leeds that fosters collaboration and professional growth. With a strong focus on employee wellbeing, we provide a comprehensive benefits package including generous annual leave, private healthcare, and opportunities for hybrid working. Our commitment to developing future leaders and creating a supportive culture makes WTW an ideal place for those looking to thrive in their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administration Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the hunt for a Pensions Administration Manager role. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to pensions administration and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your presentation skills! Since you'll be involved in pitches and client calls, being able to communicate clearly and confidently is key. Grab a friend or family member and run through your pitch to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the world of pensions administration.
We think you need these skills to ace Pensions Administration Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with DB occupational schemes and team leadership. We want to see how your skills align with the Pensions Administration Manager role, so don’t hold back!
Showcase Your People Skills:Since this role is all about effective communication and customer care, let us know about your experiences in client-facing environments. Share examples where you’ve successfully influenced stakeholders or resolved conflicts.
Highlight Your Leadership Experience:We’re looking for someone who can create high-performing teams. Be sure to mention any staffing and training plans you've developed, and how you’ve fostered a collaborative culture in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit occupational schemes. Be prepared to discuss your experience in detail, as well as any specific challenges you've faced and how you overcame them. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Leadership Skills
As a Pensions Administration Manager, you'll need to demonstrate your ability to lead high-performing teams. Prepare examples of how you've developed and implemented staffing and training plans in the past. Highlight your experience in creating a collaborative culture and mentoring future leaders.
✨Communicate Effectively
Since this role involves a lot of client interaction, practice your communication skills. Think about how you would explain complex pension concepts to clients or stakeholders who may not have a technical background. Being able to convey information clearly and empathetically is key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your critical thinking and problem-solving abilities. Prepare for scenarios where you might need to resolve conflicts or remove escalated blockers. Think through your approach to managing multiple projects and how you would ensure team productivity remains high.
