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For Companies At a Glance
- Tasks: Lead a dynamic billing team, ensuring accurate client documentation and problem-solving support.
- Company: Join a leading global company focused on innovation and collaboration.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a pension scheme with matched contributions.
- Why this job: Make a real impact in crisis management while developing your career in a supportive environment.
- Qualifications: Strong organisational skills, attention to detail, and previous supervisory experience preferred.
- Other info: Hybrid working options and a range of perks to enhance your work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.
The Role
- Supporting Line Management responsibility for UK-based K&R billing team
- Understand, apply and where necessary explain the business unit policies and procedures.
- Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
- Loading of data into the relevant WTW systems, in an accurate and timely manner
- Undertake and verify due diligence of new clients, markets and third parties
- Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
- Support the BU in accurate tracking and processing of revenue, as required
- Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
- Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
- Undertake all mandatory training within the deadline set
- Undertake annually required level of Continuous Professional Development
- Perform quality checks on all documentation
- Maintain confidentiality of information at all times and manage data in line with WTW guidelines
- Any other duties as requested
Qualifications
- Ability to work on own initiative and manage conflicting priorities
- Keen eye for detail
- Excellent organisational and prioritisation skills and the ability to work to deadlines
- Able to build and maintain effective relationships with a wide range of colleagues and external sources
- Good communication and interpersonal skills
- Proficient use of MS Word, Excel and Outlook
- Understanding of working with and adhering to processes and systems to support client service delivery
- Working knowledge of insurance industry, wordings and the regulatory environment
- Working towards or willing to undertake CII qualifications
- Previous people management / supervisory experience preferable
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com
Crisis Management billing team supervisor in Ipswich employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Management billing team supervisor in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at WTW. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the CEM framework and how it applies to the role. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Practice your problem-solving skills. We want to see how you handle tricky situations, so think of examples from your past experiences that showcase your ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Crisis Management billing team supervisor in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in crisis management and billing. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Attention to Detail: Given the importance of accuracy in this role, it’s crucial to demonstrate your keen eye for detail. Use specific examples from your past work where you’ve successfully managed data or documentation without errors.
Communicate Clearly: Effective communication is key in this position. When writing your application, be clear and concise. We appreciate straightforward language that gets to the point while still showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Stuff
Make sure you understand the role of a Crisis Management billing team supervisor inside out. Familiarise yourself with the CEM framework, FCA requirements, and the specific policies and procedures of the business unit. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves operational and problem-solving support, prepare examples from your past experiences where you've successfully resolved issues. Think about how you can demonstrate your keen eye for detail and ability to manage conflicting priorities while maintaining excellent service delivery.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your good communication and interpersonal skills to engage them in conversation. Ask insightful questions about the team dynamics and how they collaborate with other departments, showing that you’re keen to be a part of their culture.
✨Prepare for Technical Questions
Expect to face technical questions related to the insurance industry and regulatory environment. Brush up on relevant terminology and processes, and be ready to discuss how you would handle specific scenarios. This preparation will demonstrate your knowledge and readiness to take on the responsibilities of the role.
