At a Glance
- Tasks: Build and nurture relationships with Carriers in the FINEX insurance sector.
- Company: Join a leading firm focused on client relationship management and innovative solutions.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a pension scheme with matched contributions.
- Other info: Flexible hybrid working options and a supportive environment for personal and professional growth.
- Why this job: Make a real impact by enhancing client propositions and driving revenue growth.
- Qualifications: Experience in client-facing roles and strong analytical skills are essential.
The predicted salary is between 47250 - 57750 £ per year.
The Client Relationship Manager is responsible for building and fostering relationships with certain qualified Carriers that write the FINEX lines of business in Great Britain.
As a part of the FINMAR Market Services (FMS) team, the Client Relationship Manager provides data analytics, carrier advocacy, pipeline management and reporting services to the Carriers, with the aim of helping them to improve their proposition, competitive edge and visibility.
This is highly aligned with Group objectives as it involves revenue growth, market rationalisation, automated market selection (market match) and improved knowledge to support better client prospecting and service.
Building relationships with clients (being Carriers of FINEX insurance) and working closely with them to monitor and measure performance against agreed service levels for quoting, placement, policy production and claims service.
It will also be necessary to regularly attend meetings with clients, for who detailed reports and analysis is provided on periodic basis.
Gain an in-depth understanding of FINEX products and related insurance, working closely with the FINEX placing/claims teams to fully understand the client's business, requirements and the services we provide and improve the proposition for the benefit of the FINEX team's clients (Insurers).
Build and develop relationships with FMS colleagues in Mumbai and Ipswich to monitor finances, manage budget and develop analytical data.
Work closely with members of the FMS team worldwide to ensure integrity, accuracy and completeness of data and ensure a consistent global delivery of services.
Solid years of industry experience in a client facing / broking role (preferable)Knowledge, or ability to quickly gain knowledge, of financial lines clients, markets and products Highly articulate and able to communicate and influence with confidence and credibility at all levels, delivery to suit audience and adjust behaviour to suit the political environment.
Client relationship focused with proven excellence in service delivery and ability to analyse, present and interpret detailed analytical data/client reports.
Problem solving skills, innovative and creative with technical aptitude and ability to work autonomously or within a team, while working to tight deadlines Knowledge and understanding of industry specific market analysis systems and technologies.
Appreciation and understanding of multinational team structures and cultural nuances as well as must demonstrate attention to detail, with a high level focus on quality.
Excellent verbal and written communication skills, confident facilitator and flexible approach to undertake additional responsibilities within FMS as and when required.
What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally.
You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Locations
Client Relationship Management Manager in Ipswich, Suffolk employer: Willis Towers Watson
Willis Towers Watson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values professional development, all while being part of a leading global firm located in the heart of the UK. Join us to make a meaningful impact in the industry and build lasting relationships with key partners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Management Manager in Ipswich, Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Willis Towers Watson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Willis Towers Watson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Management Manager in Ipswich, Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Willis Towers Watson:Your cover letter is your chance to shine! Tell us why you want to work at Willis Towers Watson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Willis Towers Watson!
How to prepare for a job interview at Willis Towers Watson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
