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For Companies At a Glance
- Tasks: Support the Occupational Health team with various administrative duties and client interactions.
- Company: Join WTW, a leader in creating an inclusive workplace culture.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing valuable skills in administration.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Embrace diversity and be part of a supportive team environment.
The Role
Join our Occupational Health (OH) team as an Administrator – Healthcare is responsible for supporting the OH Team with a variety of administrative duties to include processing and co-ordinating absence management referrals, arranging typing of clinical reports, appointment making, dealing with telephone queries from clients and OH providers, assisting with the processing of invoices and checking all clinical notes are saved correctly on Sharepoint. This includes liaising with the OH Case Managers, Occupational Health Clinicians, and contact with GP Surgeries and Clinical Consultants to chase reports.
Responsibilities
- Process “dictation” on a daily basis and send to Typing providers
- Clinical Notes – check all clinical notes have been uploaded to Sharepoint correctly by scanning team
- Send out reports to patients and clients, as directed by OH/HR Case Managers/HR Case Adviser
- Process Assigned Referrals – request/confirm appointments
- Process and book in Absence Case Management appointments
- Update White Board online with Tracking of Typing/Reports for Doctors
- Check & progress “Tasks” on a daily basis
- Chase GP/Specialist reports by phone
- Assist with the processing of invoices from OH providers and GPs on the Ariba system
Requirements
Essential:
- Previous generalist Administration experience.
- Approaches work proactively and have excellent customer service skills.
- Experience of building strong relationships with diverse stakeholders.
- Excellent communication skills (verbal and written).
- Excellent organisational and time management skills, planning and dealing with multiple activities to ensure deadlines are met.
- Exhibits a high level of confidentiality and discretion and knowledge of GDPR guidelines.
- Strong problem-solving skills; ability to find creative, commercial and pragmatic solutions.
- Proficient in Word
Desirable:
- Familiar with OH and HR best practice with the desire to develop HR knowledge further.
- Experience of working with databases, specifically maintenance & collection of sensitive/clinical employee data and production of reports.
- Confidence to work with different stakeholders within the business.
- Displays ability to learn, change, and innovate.
- Understands the business environment in which WTW operates and stays abreast of issues and events that have an impact on the business and industry.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
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Healthcare Administrator (25 Hours) employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Administrator (25 Hours)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for healthcare administrators and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that healthcare administrator role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Healthcare Administrator (25 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Healthcare Administrator role. Highlight your previous administration experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your verbal and written skills in your application. Use clear and concise language to demonstrate your ability to communicate effectively with diverse stakeholders.
Be Proactive in Your Cover Letter: In your cover letter, show us how you approach work proactively. Share examples of how you've tackled challenges or improved processes in previous roles. We love seeing candidates who take initiative and think outside the box!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Healthcare Administrator. Familiarise yourself with tasks like processing referrals, managing clinical notes, and liaising with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you resolved issues or built strong relationships, as these stories will highlight your customer service skills.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay organised, especially when dealing with sensitive information. This will reassure the interviewers that you can handle the fast-paced environment of healthcare administration.
✨Emphasise Your Problem-Solving Skills
Prepare to talk about challenges you've faced in previous roles and how you approached them. Highlight your ability to find creative and pragmatic solutions, especially in situations involving diverse stakeholders. This will showcase your proactive approach and adaptability, which are crucial for success in this role.
