Client Services Manager - Glasgow

Why Join Us?

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued.
• Career Growth: Enjoy ample opportunities for professional development and career advancement.
• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements.
• Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.
• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds.

Key Responsibilities

• Act as an integral part of the WTW service delivery organization, ensuring team's delivery of operational services in line with service delivery, compliance standards and budgets.
• Lead and motivate the team in the end-to-end client service delivery, ensuring the highest possible levels of service through the ongoing management, training and coaching of colleagues to meet current and future requirements.
• Plan, support and review the performance of the team, identifying development needs for both individuals and the team as a whole.
• Monitor team performance against operational performance indicators and provide timely management information to assist decision making.
• Work with the team to identify root causes of any service shortcomings and/or breaches in service delivery and work to resolve and address these.
• Ensure that standardized policies, procedures and service standards are understood and followed by the team so that all aspects of risk management, information security, legislation and regulation are managed effectively.
• Support the overall operational governance and decision-making process for BU and WTWGB.
• Support management and the wider Company in the management of risks applicable to areas of employment.

Qualifications

• Preferably educated to A level or relevant industry experience.
• Preferably with professional qualification of ACII (or working towards).
• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through large-scale, matrix operations.
• Strong communication, negotiation and influencing skills.
• Ability to lead and direct a team.
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives.
• Strong skills in problem solving, planning and budgeting.
• Ability to deliver key company metrics and measures.
• Experience of maintaining control of and managing change.

What we offer

Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.