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- Tasks: Manage employee risk benefit policies and build client relationships via phone and Teams.
- Company: Join WTW, a leader in risk management and insurance solutions.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Kickstart your career with growth opportunities and a focus on client satisfaction.
- Qualifications: Experience in account management or risk insurance is a plus; strong communication skills are essential.
- Other info: We embrace diversity and provide accommodations throughout the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity for a competent account manager to join an existing team. The Enterprise team deals with prospects and clients and manages their employees' risk benefit policies via telephone, typically working with clients with smaller policies or without face-to-face meetings. For the aspirational candidate, this opportunity can be a springboard to a broad career path within WTW.
The Client Management team handles prospects and clients, managing their employee risk benefit policies via telephone, Microsoft Teams, and occasionally face-to-face meetings. The account manager's responsibilities include:
- Maintaining an existing client portfolio
- Handling new business inquiries
- Actively seeking new business opportunities
- Selling additional products to existing and new clients
The goal is to minimize policy lapses, ensure client satisfaction for renewals, and maximize product sales to meet the annual business plan. As a Group Risk Consultant, your duties will include:
- Conducting monthly pre-renewal, renewal, and mid-term calls with clients to secure contract renewals
- Issuing market reviews for contracts undergoing rate reviews, providing recommendations based on client needs to ensure compliance and best advice
- Identifying key decision-makers within each client and maintaining regular contact
- Understanding and adhering to all compliance and regulatory requirements, including complaints processes, FCA, FOS, DPA, and TCF
- Generating sales leads proactively
- Assessing and recommending suitable products and services to meet client requirements, maintaining high service standards
- Using client interactions to gather data, identify opportunities for business development, and increase income from each client
- Establishing and maintaining good relationships with insurers and providers
- Staying informed on market developments and legislative changes
- Completing data entry accurately in the Microsoft Dynamics CRM system
Requirements:
- Proven experience in a similar role, with knowledge of the risk insurance industry being advantageous
- Flexibility and adaptability to manage various tasks
- Excellent interpersonal skills and the ability to work independently
- Ability to work under pressure and meet deadlines
- Strong research, analytical, and presentation skills
- Target-driven, tenacious, and achievement-oriented
- Motivated, enthusiastic, and professional in appearance and communication
- Proficient in IT software packages
- Trustworthy with confidential information
- Customer-focused with sales ability
- Excellent time management and organizational skills
- High literacy and numeracy levels with attention to detail
- Decision-making skills and adaptability to change
- Team-oriented with commercial awareness
The Equal Opportunity Employer: At WTW, we value diversity and are committed to creating an inclusive environment. We provide accommodations during the application and employment process.
Employee Benefits Consultant - Group Risk employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
candidate.helpdesk@willistowerswatson.com
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Consultant - Group Risk
✨Tip Number 1
Familiarise yourself with the risk insurance industry. Understanding the key players, current trends, and regulatory requirements will not only boost your confidence but also impress potential employers during conversations.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with others who work as Employee Benefits Consultants. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle client interactions, renewals, and sales opportunities. Practising these scenarios can help you articulate your approach effectively during interviews.
✨Tip Number 4
Showcase your interpersonal skills. Since this role involves a lot of client interaction, be ready to demonstrate your ability to build relationships and communicate effectively, whether through mock interviews or networking opportunities.
We think you need these skills to ace Employee Benefits Consultant - Group Risk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the risk insurance industry. Use specific examples that demonstrate your ability to manage client portfolios and generate sales leads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and adaptability. Mention your motivation for applying to WTW and how your background aligns with the responsibilities of the Employee Benefits Consultant role.
Highlight Relevant Skills: In your application, emphasise your research, analytical, and presentation skills. Provide examples of how you've successfully managed client relationships and met deadlines in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of compliance and regulatory requirements relevant to the role. Mention any experience you have with Microsoft Dynamics CRM or similar software to show you're tech-savvy.
How to prepare for a job interview at Willis Towers Watson
✨Know Your Products
Familiarise yourself with the various employee risk benefit policies and products that WTW offers. Being able to discuss these confidently will show your understanding of the role and how you can add value to clients.
✨Demonstrate Your Interpersonal Skills
Since this role involves a lot of client interaction, be prepared to showcase your excellent interpersonal skills. Share examples from your past experiences where you've successfully built relationships or resolved client issues.
✨Research the Company
Take some time to research WTW and its position in the risk insurance industry. Understanding their values, recent developments, and market trends will help you tailor your responses and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of specific examples where you've had to adapt to changes or manage multiple tasks under pressure, as these are crucial for the role.
