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For Companies At a Glance
- Tasks: Lead a dynamic team in crisis management billing and support operational excellence.
- Company: Join a leading global company with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a pension scheme with matched contributions.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a keen eye for detail are essential.
- Other info: Hybrid working options and a variety of perks to enhance your career and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.
The Role
- Supporting Line Management responsibility for UK-based K&R billing team
- Understand, apply and where necessary explain the business unit policies and procedures.
- Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
- Loading of data into the relevant WTW systems, in an accurate and timely manner
- Undertake and verify due diligence of new clients, markets and third parties
- Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
- Support the BU in accurate tracking and processing of revenue, as required
- Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
- Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
- Undertake all mandatory training within the deadline set
- Undertake annually required level of Continuous Professional Development
- Perform quality checks on all documentation
- Maintain confidentiality of information at all times and manage data in line with WTW guidelines
- Any other duties as requested
Qualifications
- Ability to work on own initiative and manage conflicting priorities
- Keen eye for detail
- Excellent organisational and prioritisation skills and the ability to work to deadlines
- Able to build and maintain effective relationships with a wide range of colleagues and external sources
- Good communication and interpersonal skills
- Proficient use of MS Word, Excel and Outlook
- Understanding of working with and adhering to processes and systems to support client service delivery
- Working knowledge of insurance industry, wordings and the regulatory environment
- Working towards or willing to undertake CII qualifications
- Previous people management / supervisory experience preferable
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com
Crisis Management Billing Team Deputy Team Leader employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Management Billing Team Deputy Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at WTW. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our team, so think about how your skills align with our mission and the role of Deputy Team Leader.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves operational support and resolving technical questions, be ready to showcase your analytical thinking during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Crisis Management Billing Team Deputy Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in crisis management and billing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Given the importance of accuracy in this role, we recommend you double-check your application for any typos or errors. A keen eye for detail is crucial, so let that shine through in your written application.
Communicate Clearly: Use clear and concise language in your application. We appreciate good communication skills, so make sure your writing reflects your ability to convey information effectively, just like you would in the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Willis Towers Watson
✨Know the CEM Framework
Familiarise yourself with the Crisis Management Billing Team's CEM framework. Understanding how it operates will help you articulate your knowledge during the interview and demonstrate that you're ready to support the team effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Highlight your ability to provide effective solutions, especially in a fast-paced environment, as this role requires strong problem-solving skills.
✨Emphasise Communication Abilities
Since the role involves liaising with various teams and clients, be ready to discuss your communication style. Share instances where you've built relationships or resolved conflicts, showcasing your interpersonal skills.
✨Demonstrate Attention to Detail
Given the importance of accuracy in billing and documentation, prepare to discuss how you ensure quality in your work. Bring up specific methods you use to maintain attention to detail, which is crucial for this position.
