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- Tasks: Lead and enhance incident management frameworks to ensure effective responses during crises.
- Company: WTW is dedicated to operational resilience, helping businesses deliver critical services during disruptions.
- Benefits: Enjoy a hybrid working arrangement and gain valuable experience in crisis management.
- Why this job: Join a proactive team focused on making a real impact in business continuity and resilience.
- Qualifications: Experience in business continuity, crisis response, and managing notification platforms is essential.
- Other info: This is a 6-month fixed-term contract based in London.
The predicted salary is between 43200 - 72000 £ per year.
Description
The Operational Resilience team supports WTW’s multiple businesses in ensuring they can continue to deliver critical services to clients during business disruptions. Key focus areas are maintaining policies and standards, developing and validating recovery strategies/plans, incident response, exercising and training, and tactical/strategic projects to enhance resilience across the organisation and mitigate emerging threats.
We are seeking a proactive professional to lead and enhance our incident, crisis, and operational resilience framework within the Global Business Continuity Management and Operational Resilience team. This role involves developing, maintaining, and continuously improving the incident management framework, ensuring effective response to disruptions. Responsibilities include managing emergency communication systems, such as Everbridge and off-band crisis communication platforms, facilitating timely and coordinated messaging during incidents. Additionally, you will support activities to identify, resolve, and investigate root cause analyses for significant events, driving corrective actions to mitigate future risks. Providing operational response support during geography and firm-level incidents will also be a key aspect of your responsibilities. Furthermore, you will collaborate closely with the Global Business Continuity Management and Operational Resilience team to deliver overall team objectives, contributing to the organization\’s resilience and preparedness. This is an FTC role for 6 months at our London office with a hybrid working arrangement.
The Role:
Incident Management Framework:
- Develop and maintain the global incident management framework, including incident management team structures and plans, operating protocols, and key contact data, ensuring all supporting documentation remains current and operational.
- Build and maintain effective relationships with key stakeholders to ensure plans and processes are consistent and integrated across all geographies and regions.
- Manage access control of Everbridge global emergency notification system (ENS) and WTW’s secure off-band crisis communication platform, ensuring effective data transfer, group structures, and role permissions. Provide onboarding and training support for system users.
- Support the delivery of incident management exercises and awareness events, ensuring teams are prepared to respond to crises. Provide subject matter expertise on incident response procedures as required.
- Support or lead response actions during crisis events. Lead reporting, tracking, and closure of issues, ensuring lessons learned are captured and incorporated into procedures.
- Stay updated on emerging risks and identify opportunities to enhance effectiveness.
- Operate as an integral part of the Operational Resilience Team and contribute to wider WTW activities as needed.
Qualifications
The Requirements:
- Background in business continuity / operational resilience
- Experience responding to crisis events
- Experience managing / administering mass notification platforms (Everbridge desirable)
- Experience working with multiple internal and external stakeholders
- Ability to work as part of a virtual team across diverse geographies
- Excellent communication and organisational skills
- Strong data management skills, including Excel proficiency, monitoring, analysis, and reporting
- Certification from the Business Continuity Institute or equivalent recognized BC/risk institute (desirable)
Equal Opportunity Employer
At WTW, we believe diversity makes us stronger. We aim for our workforce to reflect the markets we serve and foster an inclusive culture where colleagues feel valued and empowered. We are committed to equal employment opportunity and providing accommodations throughout the application and employment process. If you need assistance, please email
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Crisis/Incident Management Lead - FTC for 6 months employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis/Incident Management Lead - FTC for 6 months
✨Tip Number 1
Familiarise yourself with the key tools and platforms mentioned in the job description, particularly Everbridge. Understanding how to manage and administer mass notification systems will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the business continuity and operational resilience fields. Engaging with industry experts can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Stay updated on current trends and emerging risks in crisis management. Being knowledgeable about recent incidents and how they were handled can demonstrate your proactive approach and commitment to the field.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully managed crises or contributed to operational resilience. Real-life scenarios can showcase your skills and make you a memorable candidate.
We think you need these skills to ace Crisis/Incident Management Lead - FTC for 6 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in crisis management and operational resilience. Use specific examples that demonstrate your ability to handle disruptions and manage communication systems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention your experience with mass notification platforms like Everbridge and your ability to work with diverse stakeholders.
Showcase Relevant Skills: Emphasise your organisational skills and data management proficiency, particularly with tools like Excel. Highlight any certifications from recognised institutions related to business continuity or risk management.
Prepare for Potential Questions: Anticipate questions related to your experience in managing crisis events and your approach to developing incident management frameworks. Be ready to discuss specific scenarios where you successfully mitigated risks or improved processes.
How to prepare for a job interview at Willis Towers Watson
✨Understand the Incident Management Framework
Familiarise yourself with the key components of incident management frameworks. Be prepared to discuss how you would develop and maintain such a framework, and share examples from your past experiences that demonstrate your ability to enhance operational resilience.
✨Showcase Your Crisis Response Experience
Highlight your previous experience in responding to crisis events. Be ready to provide specific examples of how you managed communication during incidents and the outcomes of those situations, particularly focusing on your role in coordinating responses.
✨Emphasise Stakeholder Engagement Skills
Since this role involves working with multiple internal and external stakeholders, be prepared to discuss how you build and maintain effective relationships. Share examples of how you've collaborated with diverse teams to ensure consistency in plans and processes.
✨Demonstrate Data Management Proficiency
Given the importance of data management in this role, be ready to discuss your skills in monitoring, analysis, and reporting. Mention your proficiency in Excel and any relevant tools you've used to manage data effectively in past roles.
