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- Tasks: Solve complex licensing queries and assist clients with software-related issues.
- Company: Join a diverse and inclusive team at WTW, where your contributions matter.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Be part of a dynamic environment that values problem-solving and client service excellence.
- Qualifications: Strong communication skills and experience in handling complex tasks under pressure.
- Other info: Embrace diversity and make a real impact in a supportive workplace.
The predicted salary is between 28800 - 48000 £ per year.
Description
We are seeking a highly motivated problem-solver who thrives in high-pressure environments and is dedicated to delivering superior client outcomes. As a Client Services Coordinator, you will leverage a proactive mindset to navigate complex challenges while maintaining an unwavering commitment to service excellence. Join our high-performance team to translate your passion for service into measurable organizational success.
Responsibilities
- Analysis and interpretation of licencing requirements
- Finding Solutions to complex and bespoke liceencing requests
- Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals
- Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences andprocessing of invoices
- Leading a small group with responsibility for a subset of high value clients
- Drafting quotations for new and additional licence requests
Qualifications
What you’ll bring
- Proven track record of handling complex queries and tasks in a pressurised environment
- Excellent attention to detail with the ability to accurately review the quality of own output.
- Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
- Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
- Experience in interpreting legal contracts
- Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
- Strong verbal and written communication skills.
- Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work.
- Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
- An eye for detail and excellence
- Proven to be an effective team member to contribute to their own team as well as other parts of the business.
Benefits
What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You\’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com
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Client Services Coordinator employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to client services. Think about how you’ve handled complex queries in the past and be ready to share those stories. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: In your application, make sure to highlight your knack for solving complex queries. We love candidates who can think on their feet and tackle challenges head-on, especially in high-pressure situations.
Attention to Detail is Key: When drafting your application, pay close attention to the details. We appreciate candidates who can accurately review their own work and ensure everything is spot on. A little extra care goes a long way!
Client Focus is Essential: Make it clear how you've excelled in customer service roles before. We want to see your experience dealing with clients at all levels and how you’ve built strong relationships. Show us your client-focused mindset!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of software licensing and the specific requirements mentioned in the job description. Brush up on any relevant legal terms and financial concepts, as this will show your potential employer that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully handled complex queries or resolved issues under pressure. This is a key part of the Client Services Coordinator role, so demonstrating your ability to think on your feet will definitely impress.
✨Practice Your Communication
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to client service.
✨Be Ready to Juggle Tasks
The role requires excellent organisational skills, so be prepared to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you've successfully balanced multiple responsibilities, as this will highlight your ability to thrive in a fast-paced environment.
