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For Companies At a Glance
- Tasks: Drive client growth and manage accounts while collaborating with a dynamic team.
- Company: Join WTW, a leader in fostering inclusivity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal development.
- Why this job: Make a real impact by connecting with clients and shaping business strategies.
- Qualifications: Strong client management skills and a passion for business development.
- Other info: Be part of a supportive community that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Client Service Director has two primary areas of responsibility.
Firstly, as business developer taking responsibility to win new clients and support the Regional Director (RD) with the growth of the region. Secondly, as account director taking responsibility for the smooth running, growth and development of client accounts.
As a CSD you will retain a client book with the expected split of time to be 60/40 growth and development/client work.
You will work with the business development team and be part of the sales community, working to develop your own prospects individually and alongside the team.
You will be leading by example, ensuring that client service level standards and performance are consistent with agreed levels, flagging any concerns to the RD to enable them to step in and support as required.
The Role
Growth and Business Development
- Working with the Regional Director and Business development team to develop opportunities with key prospects within the Midlands areas.
- Developing own book of prospects
- Contributing to the sales strategy within the Midlands
- Networking and meeting local/relevant business leaders in the community
- Active use and promotion of WTW on linked in.
- Collaborating with other WTW colleagues, lines of business and practice leaders to deliver the best WTW solutions to prospects possible
- Maintaining a personal portfolio of clients
- Being part of the Account Director community to utilise the full breadth of skills and experience from the broader WTW business, to connect WTW and deliver the best of WTW to our clients and our prospects and sharing best practice.
Conduct Risk:
- Maintaining a good knowledge of conduct risk and compliance requirements, ensuring that all activities are compliant
- Putting the interests of clients and the integrity of the market at the heart of the way they do business
Other
- Support overall operational governance
- Support management and the wider Company in the management of risks applicable to areas of employment
- Any other duties commensurate with position or level of responsibility
- Maintain relevant qualifications required for the role and actively manage own personal development.
Qualifications
The Requirements
Competencies
- Client Development
- Impact and Influence
- Concern for Quality
- Understanding Others
- Teamwork and Collaboration
- Achievement Orientation
- Organisational Awareness.
Qualifications:
- Excellent and proven client relationship and management skills
- Demonstrable track record in development and winning of prospects
- Strong leadership skills.
- Excellent stakeholder management skills with the ability to influence within a complex environment
- Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity, gain agreement and manage conflict
- Strong skills in problem solving
- High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
- Strong communication, negotiating and influencing skills
- Strong awareness of compliance environment with thorough understanding of conduct risk
- A proactive ambassador for WTW in the external business community.
Equal Opportunity
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
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Client Advocate - Scotland employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advocate - Scotland
✨Tip Number 1
Get networking! Attend local business events and meet-ups to connect with potential clients and industry leaders. The more people you know, the better your chances of landing that Client Advocate role.
✨Tip Number 2
Leverage LinkedIn like a pro! Share insights about client service and business development, and engage with posts from WTW and other relevant companies. This will help you build your personal brand and show you're serious about the role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can contribute to client growth and development. Tailor your approach to highlight your skills in relationship management and problem-solving, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the WTW team.
We think you need these skills to ace Client Advocate - Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advocate role. Highlight your experience in client relationship management and business development, as these are key areas for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully developed client accounts or won new prospects. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional skills. Share your passion for client service and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Clients
Before the interview, research the company’s existing client base and understand their needs. This will help you demonstrate your knowledge of client relationship management and show how you can contribute to client development.
✨Showcase Your Networking Skills
Be prepared to discuss your networking strategies and how you've successfully built relationships in the past. Highlight any relevant connections you have within the industry that could benefit the company.
✨Demonstrate Leadership Qualities
Think of examples where you've led a team or project. Be ready to explain how you influenced others and drove results, as strong leadership skills are crucial for this role.
✨Understand Compliance and Conduct Risk
Brush up on compliance requirements and conduct risk related to client management. Being able to articulate your understanding of these areas will show that you prioritise integrity and client interests.
