Business Analyst (Data)

As a technical business analyst focused on the use of data, you will be involved in the definition and development of products and services working alongside customers, designers, Engineering Managers and Architects, to shape, define and prioritise a backlog of features, user stories to deliver outcomes for customers and the business.

The BA will engage with key stakeholders to elicit their data needs for different products. This involves conducting interviews, workshops, and meetings with clients, brokers and insurers to understand, assess and document their requirements.

• Define and evolve core data models for different Lines of businesses/products within Insurance, assessing where data transformation is required including Data normalisation, enrichment, aggregation, and cleansing.
• Define and maintain canonical data schemas (JSON) with versioning strategies, and steward schema governance across lines of business, markets and geographies.
• Work with the Product Managers, Architects and Principal Developers to break down to Feature and user stories that can be implemented and developed by the engineering team.
• Creating unambiguous clarity in what needs to be built, with clear context and rationale to aid the development process.
• Work with UX to create Personas, document user Journeys, process flows and use cases.

Qualifications

What you’ll bring:

• Extensive years of experience as a Technical Business Analyst working on APIs & data products performing analysis, documenting requirements, epics, features, and user stories. Owning features end to end.
• Experience in mapping of data requirements, schema design and governance.
• Worked with Agile methodologies, embedded within a software development team, in an environment with live customers and stringent SLAs.
• Strong understanding of the software development lifecycle and testing.
• Excellent written and verbal communication skills, with the ability to communicate ideas to people with disparate skills sets and technical knowledge.
• Experience in influencing senior stakeholders.
• Attention to detail and high-quality standards whilst demonstrating pragmatic thinking and delivering at pace.
• At ease working in a highly collaborative, multi-team environment, able to give and accept constructive criticism.
• Experience of identifying opportunities, shaping the problem and defining solutions to solve for them, working with a cross functional team.
• Sharp analytical and problem-solving skills.

Other highly desirable, but not essential skills are:

• Experience working with agent workflows, tool-use patterns (e.g., API orchestration), retrieval over structured/unstructured data, prompt design, and guardrails.
• Possess a solid understanding of the insurance industry and policy lifecycle, particularly in the commercial segment. This includes knowledge of various insurance products, underwriting processes, claims management, and policy servicing.
• Practical experience aligning with ACORD schemas, message types, and conformance testing in insurance ecosystems.
• Formal Business Analyst / Product Owner / Product Management training and accreditations.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You will receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We are committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.