Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham
Associate Director - Client Service and Delivery (Cargo Insurance)

Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham

Birmingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client accounts and create tailored insurance solutions in Cargo Insurance.
  • Company: Join a leading firm with a commitment to innovation and client service.
  • Benefits: Enjoy 25 days annual leave, private healthcare, and a pension scheme with matched contributions.
  • Why this job: Make a real impact by building strong relationships in the dynamic Cargo Insurance market.
  • Qualifications: ACII qualified or equivalent experience in Cargo Insurance broking or underwriting.
  • Other info: Flexible hybrid working options and a supportive environment for personal and professional growth.

The predicted salary is between 36000 - 60000 £ per year.

We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach.

The Role

  • Responsible for all aspects of handling and broking Cargo accounts
  • Ability to understand a client or prospect’s business, coverage requirements and key issues
  • Ability to manage relationships and negotiate placement with the relevant (re)insurance markets
  • Prepare client / prospect and market presentations and documentation
  • Determine appropriate solutions, structuring and pricing
  • Identify appropriate markets and determine placing strategy
  • Create and grow relationships with underwriters in UK and international markets
  • Experience in pricing and designing conceptual programmes
  • Assist with the department’s sales processes and the development of new business
  • Ensure ongoing compliance with WTW guidelines and procedures
  • Ensure good relationships and communication with other WTW associates
  • Understand and use relevant WTW systems
  • Provides the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling

Qualifications

  • Preferably ACII qualified or equivalent industry experience
  • A proven track record in Cargo Insurance Broking or Underwriting
  • Good communication, negotiation and interpersonal skills
  • Excellent technical skills
  • Ability to assimilate and apply large volumes of information rapidly
  • Negotiation skills coupled with the ability to be flexible and innovative
  • Ability to work both independently and as part of a wider team
  • Able to prioritise, manage deadlines and work under pressure
  • Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
  • Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters
  • Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements.
  • Good IT skills with excellent Word and Excel usage capability

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.

Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham employer: Willis Towers Watson

At WTW, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the Cargo Insurance sector. Our commitment to employee growth is evident through our comprehensive benefits package, which includes generous annual leave, private healthcare, and hybrid working options, ensuring a healthy work-life balance. Join us in our London office, where you will have the opportunity to build meaningful relationships with clients and underwriters while contributing to a supportive and inclusive environment.
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Contact Detail:

Willis Towers Watson Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham

✨Network Like a Pro

Get out there and connect with people in the Cargo Insurance world! Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.

✨Show Off Your Skills

When you get the chance to chat with potential employers, make sure to highlight your negotiation and technical skills. Share specific examples of how you've tackled challenges in the past, especially those that relate to Cargo broking or underwriting.

✨Tailor Your Approach

Every client is different, so adapt your style to fit their needs. Whether you're presenting solutions or discussing coverage requirements, show that you understand their business and can offer tailored advice. This will set you apart from the competition!

✨Apply Through Our Website

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.

We think you need these skills to ace Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham

Cargo Insurance Broking
Underwriting
Client Relationship Management
Negotiation Skills
Technical Skills
Presentation Skills
Market Analysis
Pricing Strategy
Sales Process Development
Compliance Knowledge
Interpersonal Skills
Information Assimilation
Team Collaboration
Adaptability
IT Skills

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Cargo Insurance. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!

Show Off Your Technical Skills: Since this role requires strong technical skills, be sure to mention any specific tools or systems you’ve used in your previous roles. We love seeing candidates who can hit the ground running with their expertise!

Demonstrate Your Client-Focused Approach: In your application, share examples of how you've built and maintained client relationships. We’re looking for someone who understands the importance of a client-focused approach, so let us know how you’ve excelled in this area.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at Willis Towers Watson

✨Know Your Cargo Insurance Inside Out

Before the interview, brush up on your knowledge of cargo insurance, including key concepts and recent trends in the market. Be prepared to discuss specific cases where you've successfully managed client accounts or structured tailored insurance solutions.

✨Showcase Your Negotiation Skills

Since negotiation is a crucial part of this role, think of examples from your past experiences where you successfully negotiated placements with underwriters. Highlight your ability to be flexible and innovative in your approach to problem-solving.

✨Prepare Engaging Presentations

You’ll likely need to prepare presentations for clients and prospects, so practice creating clear and compelling slides. Focus on how you can effectively communicate complex concepts and make recommendations that resonate with your audience.

✨Demonstrate Your Client-Focused Approach

During the interview, emphasise your commitment to providing excellent customer service. Share stories that illustrate how you've built strong relationships with clients and how you’ve supported their needs while ensuring compliance with industry guidelines.

Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham
Willis Towers Watson
Location: Birmingham
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  • Associate Director - Client Service and Delivery (Cargo Insurance) in Birmingham

    Birmingham
    Full-Time
    36000 - 60000 £ / year (est.)
  • W

    Willis Towers Watson

    10000+
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