Associate Director - Client Service and Delivery
Associate Director - Client Service and Delivery

Associate Director - Client Service and Delivery

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client relationships and develop new business opportunities in a dynamic environment.
  • Company: Join WTW, a leading global advisory, broking, and solutions company committed to inclusivity.
  • Benefits: Enjoy a hybrid work model, flexible hours, and a culture that values diversity and empowerment.
  • Why this job: Be part of a team that prioritises client service and innovative solutions while making a real impact.
  • Qualifications: Must have 12 months' experience in superyacht insurance and strong client service skills.
  • Other info: We embrace all types of diversity and foster an inclusive workplace for everyone.

The predicted salary is between 43200 - 72000 £ per year.

Description

The Role

Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and help to grow portfolio within the business unit.

The Responsibilities

  • Provide technical, industry and subject matter expertise where required
  • Liaise with clients and build strong relationships
  • Assist with growing existing portfolio by identifying new new, and/or existing opportunities
  • Operational and Service Delivery,
  • Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
  • Placement Management •Work closely and maintain working relationships with key market contacts (and the Business leads) as required
  • Assist with loading of data into the relevant Willis Towers Watson Systems
  • Check policies, market presentations and client documentation as appropriate
  • Ability to manage relationships and negotiate placement with the insurance market
  • Ensure ongoing compliance with Willis Towers Watson guidelines and procedures
  • Maintain relevant qualifications required for the role.

Qualifications

The Requirements

  • Have at least 12 months’ experience in broking superyacht insurance
  • Proven track record of delivering high levels of client service and broking
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced knowledge of insurance markets globally
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Experience of working with and adhering to processes and systems to support client service delivery.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

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Associate Director - Client Service and Delivery employer: Willis Towers Watson

At WTW, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values inclusivity and diversity. Our hybrid working model empowers employees to balance their professional and personal lives while fostering strong relationships with clients and colleagues alike. With ample opportunities for professional growth and development in the superyacht insurance sector, joining our team means becoming part of a supportive environment where your contributions are recognised and valued.
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Contact Detail:

Willis Towers Watson Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Associate Director - Client Service and Delivery

Tip Number 1

Networking is key in this role, so start building relationships with professionals in the superyacht insurance sector. Attend industry events, join relevant online forums, and connect with potential colleagues on LinkedIn to expand your network.

Tip Number 2

Familiarise yourself with the latest trends and developments in the insurance market, particularly those related to superyachts. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed and relevant in the field.

Tip Number 3

Practice your communication and negotiation skills, as these are crucial for the Associate Director role. Consider role-playing scenarios with friends or mentors to refine your approach and build confidence in handling client interactions.

Tip Number 4

Research WTW's company culture and values thoroughly. Understanding their commitment to inclusivity and diversity will help you align your responses during interviews and show that you are a good fit for their team.

We think you need these skills to ace Associate Director - Client Service and Delivery

Client Relationship Management
Business Development
Technical Expertise in Insurance
Negotiation Skills
Communication Skills
Operational Service Delivery
Portfolio Management
Market Knowledge of Insurance
Cross-Selling Techniques
Compliance and Regulatory Knowledge
Networking Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in broking superyacht insurance and client service. Use specific examples that demonstrate your ability to build relationships and deliver high levels of service.

Craft a Compelling Cover Letter: In your cover letter, emphasise your proven track record in account development and your strong communication skills. Mention how you can contribute to the growth of the portfolio and enhance client retention.

Showcase Relevant Experience: Detail your experience with insurance markets globally and any relevant qualifications. Highlight your negotiation skills and ability to manage client pricing effectively.

Demonstrate Cultural Fit: Reflect on WTW's commitment to inclusivity and diversity in your application. Share examples of how you've contributed to a positive team environment and embraced diverse perspectives in your previous roles.

How to prepare for a job interview at Willis Towers Watson

Showcase Your Client Relationship Skills

Since the role involves managing client relationships, be prepared to discuss your previous experiences in building and maintaining strong client connections. Share specific examples of how you've successfully retained clients or developed new business opportunities.

Demonstrate Industry Knowledge

Familiarise yourself with the superyacht insurance market and current trends. Being able to speak knowledgeably about industry challenges and opportunities will show that you are well-prepared and genuinely interested in the role.

Highlight Your Negotiation Skills

As negotiation is a key part of this position, prepare to discuss your approach to negotiating with clients and insurers. Use examples that illustrate your ability to achieve favourable outcomes while maintaining strong relationships.

Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you would handle specific client situations. Think of scenarios where you had to develop solutions or proposals for clients, and be ready to explain your thought process.

Associate Director - Client Service and Delivery
Willis Towers Watson

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