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- Tasks: Manage client relationships and deliver tailored risk management solutions.
- Company: Join a leading global firm with a focus on inclusivity and innovation.
- Benefits: Enjoy 25 days leave, private healthcare, and hybrid working options.
- Why this job: Make a real impact by helping clients navigate their risk management needs.
- Qualifications: Degree preferred; strong client service and relationship-building skills required.
- Other info: Dynamic environment with opportunities for professional growth and community engagement.
The predicted salary is between 28800 - 48000 £ per year.
Client Relationship Management
- Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
- Provide technical, industry and subject matter expertise where required.
- Liaise with clients and build strong relationships.
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
- Grow existing portfolio by identifying new opportunities from existing clients.
- Work alongside (and provide direction as appropriate) to the CSE service team.
- Provide renewal documentation with the support of CSE and Brokers.
Business Development
- Actively support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients.
- Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities.
- Respond quickly and accurately to new business introductions.
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities.
- Maintain a detailed knowledge of products and services offered by Willis Towers Watson.
- Network internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
Placement Management
- Work closely and maintain working relationships with the market contacts (and the Broking Team) as required.
- Ensure transparency of agency and other commitments made to carriers and clients.
- Ensure compliant processing of contracts as per FCA and contract certainty requirements.
- Ensure accurate loading of data within agreed time and quality standards.
- Check policies, market presentations and client documentation as appropriate.
- Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition.
- Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business.
Operational and Service Delivery
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.
- Support the BU in accurate budgeting, forecasting and tracking of revenue.
- Deliver high levels of client service in line with the GB Retail standard operating procedures for client activity.
- Manage client pricing to ensure each client meets agreed target profitability levels.
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates.
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
- Manage KPIs/SLAs to ensure targets are met.
- Ensure adherence to Group policies, procedures and all regulatory requirements.
Other
- Support the overall operational governance and decision making process for BU and GB Retail.
- Support management and Willis Towers Watson in the management of risks applicable to BU.
- Any other duties commensurate with position or level of responsibility.
- Maintain relevant qualifications required for the role.
Qualifications
- Preferably educated to a degree level.
- Preferably with professional qualifications of ACII or similar.
Skills
- Proven track record of delivering high levels of client service.
- Proven ability to service ‘volume’ business to SME businesses in the UK.
- Strong practical knowledge of account development and appropriate tools to achieve this aim.
- Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson’s needs.
- Knowledge of Willis Towers Watson’s products and services.
- Experienced at new business sales process and track record of converting prospects to clients.
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
- Ability to represent the practice and Willis Towers Watson with integrity and credibility.
- Strong communication, negotiation and influencing skills.
- Experience of working with and adhering to processes and systems to support client service delivery.
- Working knowledge of one or more following industries: Retail / Leisure and Hospitality / Utilities / Services / Manufacturing and Industrial.
Benefits - GB
Enjoy a benefits package designed to help you thrive both professionally and personally. You will receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
Account Executive employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This way, when you chat with them, you can show off your knowledge and how you can fit into their team.
✨Tip Number 2
Networking is key! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews like a pro! Practice common questions and think about how your experience aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and needs of the company. Show us that you get what we're about!
Be Clear and Concise: We love a good story, but keep it relevant! Make sure your application is straightforward and to the point. Highlight your skills and experiences that directly relate to the Account Executive role.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use specific examples to demonstrate how you've delivered high levels of client service or developed strong relationships in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Willis Towers Watson
✨Know Your Clients
Before the interview, research the company’s client base and their specific needs. Understanding how to manage client relationships and deliver tailored solutions will show that you’re ready to hit the ground running.
✨Showcase Your Sales Skills
Prepare examples of your past successes in sales and client retention. Be ready to discuss how you've developed pipelines and converted prospects into clients, as this is crucial for the Account Executive role.
✨Demonstrate Industry Knowledge
Brush up on your knowledge of the insurance market and relevant industries like Retail or Utilities. Being able to speak confidently about industry trends and how they affect clients will set you apart.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use strong communication skills to engage them, showing that you can establish and maintain relationships, just like you would with clients.
