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- Tasks: Assist clients with pension queries and provide excellent customer service.
- Company: Join WTW, a global leader in benefits delivery with 48,000 colleagues worldwide.
- Benefits: Enjoy hybrid working options and ongoing training to enhance your skills.
- Why this job: Make a real impact while learning in a diverse and inclusive environment.
- Qualifications: GCSEs in Maths and English at Grade 9-4/C or above required.
- Other info: Application process includes online tests and virtual assessments.
Description
With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start.
Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.
Diversity, Equity and Inclusion
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Responsibilities
- You\\\’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll be there to help.
- Communicate with and support a wide range of clients and pension scheme members
- Provide a calm, empathetic and professional customer experience to our scheme members
- Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
- Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
- Take part in regular training to broaden your knowledge and build your skills
- Build relationships with clients and develop your knowledge of their pension schemes
- Spot and highlight areas where our services could be improved
Qualifications
Requirements:
Everyone in the team will be there to help you learn and grow throughout your two years on the apprenticeship, particularly while you work towards gaining the Award in Pensions Essentials qualification. To transform your tomorrow with WTW, you\\\’ll need to be:
- Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
- Focused on quality and customer service
- Able to work accurately when things get busy
- A natural communicator and team player
- Eager to learn and happy to grow your experience
- Computer literate
Closing Date: 30th September 2025
Workstyles
We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.
The Application Process
Stage 1: Apply online and attach your CV
Stage 2: Take an online test
Stage 3: Complete an online assessment and a video interview
Stage 4: Attend a virtual assessment centre, where you’ll meet members of the team
Stage 5: Offer and onboarding
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
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2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds
✨Tip Number 1
Familiarise yourself with the basics of pensions and the specific services offered by WTW. Understanding the terminology and processes will help you engage more confidently during interviews and assessments.
✨Tip Number 2
Practice your communication skills, as this role requires a calm and professional approach when dealing with clients. Consider role-playing scenarios with friends or family to enhance your ability to handle queries effectively.
✨Tip Number 3
Research WTW's commitment to diversity, equity, and inclusion. Being able to discuss how these values resonate with you can set you apart and show that you align with the company culture.
✨Tip Number 4
Prepare for the online assessment by familiarising yourself with common types of questions and tasks. This could include numerical reasoning or situational judgement tests, so practice these types of assessments beforehand.
We think you need these skills to ace 2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the 2026 Level 3 Pensions Administration Apprenticeship Programme. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, relevant skills, and any customer service experience. Highlight your qualifications in Maths and English, as well as your eagerness to learn and grow.
Prepare for Online Assessments: Familiarise yourself with the types of online tests and assessments you may encounter during the application process. Practice common aptitude tests and prepare for the video interview by thinking about how you can demonstrate your communication skills and customer service focus.
Showcase Your Enthusiasm: In your application and during interviews, express your enthusiasm for the role and the company. Mention your interest in pensions administration and how you value diversity, equity, and inclusion in the workplace.
How to prepare for a job interview at Willis Towers Watson
✨Research the Company
Before your interview, take some time to learn about WTW and their Benefits Delivery & Outsourcing GB team. Understanding their values, mission, and the services they provide will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service and problem-solving, as these are crucial for the role. Think of examples from your past experiences where you've demonstrated these skills, even if they're from school or volunteer work.
✨Show Your Communication Skills
As a natural communicator, it's important to convey your thoughts clearly and confidently. Practice articulating your ideas and responses, and remember to listen actively during the interview to engage with the interviewers.
✨Demonstrate Your Willingness to Learn
Express your eagerness to grow and develop throughout the apprenticeship. Highlight any relevant training or courses you've taken, and be ready to discuss how you plan to build on your knowledge in pensions administration.
