At a Glance
- Tasks: Provide technical support for hardware, software, and network issues while ensuring high service levels.
- Company: Join a dynamic team focused on IT support and security.
- Benefits: Equal opportunity employer with a commitment to diversity and inclusion.
- Other info: Great opportunity for career growth in the tech industry.
- Why this job: Perfect for problem solvers who enjoy direct user interaction in a fast-paced environment.
- Qualifications: Experience in technical support and Microsoft 365 certification required.
The predicted salary is between 30000 - 40000 £ per year.
The M365 Engineer will provide technical support and troubleshooting for hardware, software, and network issues, serving as the first point of contact for IT-related issues. The role will work closely with internal teams to maintain high levels of service and support across the business.
What You Will Do
- Provide first-line and second-line support for hardware, software, and network issues.
- Diagnose and resolve problems, log and prioritize multiple open issues, and ensure incidents are resolved within Service Level Agreements (SLAs).
Why It Might Be a Fit
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and values direct interaction with users. The M365 Engineer will work closely with managers, system admins, and other departments, and will be responsible for championing IT security policies and flagging potential threats.
Requirements
- Proven experience in a helpdesk or technical support role.
- Microsoft 365 Certified: Administrator Expert (MS-102) certification.
- Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory/Entra ID, Microsoft Intune, Microsoft Defender, Microsoft Purview and common business applications.
- Familiarity with Exchange Online, SharePoint Online, SSO applications, Autopilot/Pre-provision technologies, Cloud printing and basic networking concepts.
- Experience with ticketing systems (e.g. ServiceNow, Jira, Zendesk).
- Exposure to IT asset management and remote support tools.
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus.
Benefits
Equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories.
M365 Engineer employer: Willis Re
As an M365 Engineer, you will join a dynamic team that prioritises collaboration and innovation in a fast-paced environment. Our company offers comprehensive benefits, a commitment to employee growth through continuous training opportunities, and a supportive work culture that values diversity and inclusion. Located in a vibrant area, we provide a unique chance to engage directly with users while championing IT security policies and enhancing your technical skills.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Willis Re values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Willis Re might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Willis Re!
✨Direct Apply to Willis Re
Let's not forget to apply directly through the Willis Re website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace M365 Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Willis Re.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Willis Re. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Willis Re
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
