Business Analyst – Front Office Programme in London

We are seeking an experienced Business Analyst (BA) to support a major front‐office delivery programme. This multi‐workstream initiative will deliver a combination of new tools, systems, and business processes tailored for Specialty Brokers operating across London and Bermuda.

The BA will play a critical role in understanding broker workflows, capturing operational and technical requirements, shaping solutions, and supporting the deployment of both tactical and strategic capabilities.

Key Responsibilities

• Requirements & Analysis
  • Work closely with the Programme Lead, Project Manager, and front‐office Specialty Brokers to elicit, analyse, and document business and system requirements.
  • Facilitate workshops, interviews, and structured walkthroughs to understand current pain points, process gaps, and future-state needs.
  • Translate business requirements into clear, concise documentation for technology teams and external vendors.
• Process & Documentation
  • Create detailed process maps, user journeys, and operating transitions to support solution design and decision-making.
  • Contribute to business cases, functional specifications, user stories, acceptance criteria, and other programme artefacts as required.
  • Maintain documentation throughout the project lifecycle, ensuring accuracy, version control, and alignment with programme standards.
• Solution Delivery Support
  • Support the assessment of tactical and strategic solution options, contributing analytical insight and structured evaluation.
  • Assist with vendor engagement, system configuration oversight, and validation of functional designs.
  • Collaborate with testing resources to define UAT scenarios, support execution, and triage defects.
• Stakeholder Engagement
  • Act as a liaison between brokers, analytics, operations, and technology partners.
  • Communicate progress, risks, and issues to programme leadership and stakeholders in a clear, timely manner.
  • Build strong relationships with operational and front‐office colleagues to ensure solutions are practical, efficient, and well‐adopted.
• Implementation & Change Support
  • Assist in preparing training materials, operational guides, and reference documentation.
  • Support change management activities, including communications, readiness assessments, and post‐deployment feedback loops.
  • Provide hands-on support during solution rollout and early life support phases.

Skills & Experience

• Essential
  • Proven experience as a Business Analyst within insurance or reinsurance broking, ideally in Specialty or London Market environments.
  • Strong understanding of broker front‐office processes such as placement, quoting, endorsements, and document production.
  • Demonstrable experience producing process maps, requirements documentation, and user stories.
  • Excellent stakeholder engagement skills, with the ability to work closely with front‐office teams.
  • Strong analytical skills with a structured, methodical approach to problem-solving.
• Desirable
  • Experience in start‐up or build‐out environments within insurance or financial services.
  • Knowledge of Broking, Slip/Quote systems, CRM platforms, or document management tools.

Personal Attributes

• Proactive, collaborative, and comfortable working in a fast-paced, evolving environment.
• Confident communicator able to simplify complex issues and present information clearly.
• Detail‐oriented with a strong sense of ownership and accountability.
• Adaptable and solutions-focused with the ability to work across multiple workstreams.

Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories.