At a Glance
- Tasks: Coordinate UK & European road transport, manage bookings, and ensure top-notch customer service.
- Company: Join a leading independent freight forwarder in a modern office environment.
- Benefits: Attractive salary up to £35K, contributory pension, and Monday to Friday working hours.
- Other info: Opportunity for growth in a fast-paced logistics environment.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Experience in European road freight forwarding and strong customer service skills required.
The predicted salary is between 30000 - 35000 £ per year.
Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.
On Offer:
- Opportunity to join a highly regarded logistics specialist
- Based at a modern purpose-built office
- Offering an attractive salary up to £35K, dependent on skills and experience
- Contributory Pension
- Working hours: Monday – Friday, 8:30am – 5:30pm
Main Purpose of the Role:
Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.
Duties and Responsibilities:
- Manage the day to day bookings of European freight forwarding jobs
- Processing where appropriate both export and import customs clearance
- Raising job files and all of the appropriate paperwork
- Processing jobs through Multifreight software system
- Extensive client liaison to include quotations, follow up, bookings and problem solving
- Extensive supplier liaison to include rate negotiations, bookings and problem solving
- Internal liaison with the Sales Team, assisting with quotations and service information
- Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
- Maximising the gross profit by negotiating with the supplier base
- Proactively contacting the existing clients to maximise business potential
- Invoicing jobs on completion
- Populating internal analysis and key statistics
- To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
To be Considered:
- Must have European road freight forwarding or UK transport operations experience
- Strong Customer Service or Sales experience in rate negotiations and delivering quotations
- Good communication skills
- Good organisational skills
- Good attention to detail
- Can work to deadlines and handle pressure
- Quick thinker / Problem solving
- Self-motivated and enthusiastic character
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
European Operations Coordinator in Worcester employer: Willis Global
Join a leading logistics specialist in Redditch, Worcestershire, where you will thrive in a modern, purpose-built office environment. With an attractive salary package and a contributory pension, this role offers not only competitive compensation but also a supportive work culture that prioritises employee growth and development. As part of a dynamic team, you'll have the opportunity to build strong client relationships while enjoying a fulfilling career in European operations.
StudySmarter Expert Advice🤫
We think this is how you could land European Operations Coordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially in European road freight forwarding. Practice common interview questions and have some of your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that job!
We think you need these skills to ace European Operations Coordinator in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the European Operations Coordinator role. Highlight your experience in European road freight forwarding and any relevant customer service skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific experiences that relate to the duties listed in the job description, and don’t forget to show your enthusiasm for joining our team.
Showcase Your Problem-Solving Skills:Since the role involves a lot of problem-solving, make sure to include examples of how you've successfully navigated challenges in previous jobs. We love seeing quick thinkers who can handle pressure and deliver results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Willis Global
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of European road freight forwarding and UK transport operations. Understand the key terms and processes involved, as this will show your potential employer that you're serious about the role and have a solid foundation to build upon.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you’ve gone above and beyond to deliver excellent customer care, as this is crucial for the role. Being able to articulate these experiences will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss times when you've faced challenges in logistics or transport operations. Highlight your quick thinking and problem-solving skills by sharing specific examples. This will help illustrate your ability to handle pressure and find solutions effectively.
✨Familiarise Yourself with Multifreight Software
If you have experience with Multifreight or similar software, make sure to mention it during the interview. If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning new systems can impress your interviewers and demonstrate your self-motivation.
