Strategic Account Manager in Wales, Wrexham

Our client, a fast growing UK-based third-party logistics provider specializing in e-commerce and offering end-to-end order fulfilment, including warehousing, pick and pack, and global shipping are looking for a Strategic Account Manager to join their team based in Wrexham.

On Offer:

• An opportunity to join a rapidly growing third-party logistics (3PL) provider that offers end-to-end e-commerce order fulfilment, including inventory storage, pick and pack, shipping, and returns management.
• An attractive salary up to £50K, dependent on skills and experience.
• 25 holidays plus birthday plus bank holidays.
• Simply health medical cover.

Main Purpose of the Role:

Reporting to the Chief Revenue Officer & Managing Director, the Strategic Account Manager is a senior commercial leader responsible for the long-term success and growth of the companies key client relationships. This role sits at the intersection of relationship management, commercial strategy, and operational collaboration - acting as the primary point of accountability for client satisfaction, revenue retention, and growth across a defined portfolio of strategic accounts.

The successful candidate will be equally comfortable building trust at a personal level with client stakeholders as they are negotiating contract terms and shaping commercial frameworks. Critically, they will be a connector and orchestrator — solving complex client challenges by mobilising the right internal expertise, rather than working in isolation.

Duties and Responsibilities of the Strategic Account Manager:

• Client Relationship Management
  • Build and maintain deep, trusted relationships with senior stakeholders across client organisations.
  • Engage with clients at both a personal and commercial level, understanding their business culture, priorities, and pressures.
  • Act as the primary escalation point for strategic accounts, ensuring issues are resolved swiftly and professionally.
  • Conduct regular structured account reviews to assess satisfaction, performance, and alignment with client goals.
• Commercial Acumen & Solutions
  • Translate client needs into clear, realistic, and commercially sound solutions — setting expectations that the company can confidently deliver.
  • Collaborate cross-functionally with operations, finance, and technology teams to design and deliver client solutions.
  • Identify and manage risks arising from changes in client profile, volume, or operational requirements that have commercial implications.
  • Support the development of commercial proposals, pricing structures, and service amendments in response to evolving client needs.
• Customer Growth & Strategic Planning
  • Develop a thorough understanding of each client's growth strategy, supply chain roadmap, and fulfilment aspirations.
  • Proactively identify opportunities to grow wallet share through value-added services, capacity expansion, or enhanced service offerings.
  • Monitor client trading patterns and profile changes (e.g. SKU growth, channel shifts, seasonal peaks) and initiate timely commercial conversations where required.
  • Produce and maintain strategic account plans that document relationship health, opportunity pipeline, and risk management actions.
• Contract & Commercial Governance
  • Lead contractual discussions and negotiations, including contract renewals, rate reviews, and service level amendments.
  • Ensure all commercial agreements are accurately documented, compliant with company policy, and mutually understood by all parties.
  • Work closely with legal and finance to ensure contract terms protect the company commercial position while maintaining client confidence.
  • Maintain awareness of contract expiry timelines and proactively manage the renewal cycle to avoid lapses or last-minute pressure.
• Team Leadership
  • Line-manage and develop a team of Account Managers, providing coaching, performance oversight, and career development support.
  • Provide strategic direction to the Customer Service team, ensuring day-to-day client interactions reflect company’s service standards.
  • Foster a collaborative and solutions-focused team culture, encouraging collective ownership of client outcomes.
  • Set clear KPIs for the account management function and report performance against agreed targets to the CRO and MD.

To be Considered:

• Proven track record in senior account management, client success, or commercial management — ideally within fulfilment, logistics, or supply chain.
• Demonstrable ability to manage complex client relationships at both strategic and operational levels.
• Strong commercial acumen with experience owning contract negotiations and renewals.
• Ability to identify client needs clearly and translate them into practical, deliverable solutions.
• Experience leading and developing teams, with a collaborative and empowering leadership style.
• Excellent interpersonal and communication skills — confident presenting to and influencing senior client stakeholders.
• Highly organised with the ability to manage a portfolio of accounts, each at different relationship and commercial stages.

For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.