Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage ERP system operations, provide technical support, and train users.
- Company: Join a leading aerospace materials supplier known for innovation and quality.
- Benefits: Enjoy 25 days annual leave, pension scheme, and social events with remote work options post-probation.
- Why this job: Be part of a rapidly growing company with a strong reputation in the aerospace sector.
- Qualifications: Experience with Priority Software and a degree in IT or related fields required.
- Other info: Sponsorship available for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This range is provided by Willis Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Priority Software Support Coordinator based at their offices locally to Watford, Hertfordshire.
Sponsorship can be provided for this position.
On Offer
- An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector
- An attractive salary, dependent on skills and experience
- Annual leave increases to 25 days
- Pension scheme, Social events (Christmas party), Option to work one day from home after successful probation period
Main Purpose of the Role
Reporting to Operations Director, the Priority Software Support Coordinator will be responsible for overseeing and managing the daily operations of the Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
Duties and Responsibilities
Technical Support:
- Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner
- Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system
- Monitor system performance and proactively identify areas for improvement
User Training:
- Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities
- Create user guides and documentation to assist users in navigating and utilising the ERP system effectively
Coordination and Communication:
- Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
- Coordinate solution testing in line with project delivery plans
- Capture and report any negative results found during testing cycles
- Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades
- Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
- Implement best practices for system usage and data management to enhance overall efficiency
Quality Assurance:
- Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
- Develop and implement protocols for testing and validating system changes
- Other duties as assigned by the Operations Director or their designee
- Must have experience with Priority Software
- Bachelor\\\’s degree in Information Technology, SQL Database Management, Software Development or a related field
- Proven experience in supporting and coordinating ERP systems will be beneficial
- In-depth knowledge of ERP system functionalities, configurations, and integrations
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Project management skills are a plus
How to apply
For more details, please contact Willis Global – Experts in Recruiting
Seniority level
- Associate
Employment type
- Full-time
Job function
- Consulting and Information Technology
Industries
- Aviation and Aerospace Component Manufacturing
#J-18808-Ljbffr
Priority Software Support Coordinator employer: Willis Global
Contact Detail:
Willis Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Priority Software Support Coordinator
✨Tip Number 1
Familiarise yourself with Priority Software and its functionalities. Understanding the specific features and common issues users face can give you an edge during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle challenges.
✨Tip Number 2
Network with professionals in the aerospace and ERP sectors. Attend industry events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves troubleshooting and optimising ERP systems, think of specific examples from your past experiences where you've successfully resolved technical issues or improved processes.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. As a coordinator, you'll need to liaise with various stakeholders, so demonstrating your ability to communicate effectively will be crucial.
We think you need these skills to ace Priority Software Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Priority Software and ERP systems. Use specific examples that demonstrate your technical support skills and any relevant projects you've managed.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Priority Software Support Coordinator role. Emphasise your communication skills and ability to collaborate with various stakeholders, as these are crucial for the position.
Showcase Relevant Experience: In your application, clearly outline your previous experience in supporting ERP systems. Mention any training programs you have developed or delivered, as well as your approach to troubleshooting and system optimisation.
Highlight Soft Skills: Don't forget to mention your soft skills, such as problem-solving and teamwork. These are essential for the role, so provide examples of how you've successfully worked in a team environment or resolved conflicts in the past.
How to prepare for a job interview at Willis Global
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with Priority Software and any other ERP systems you've worked with. Be prepared to discuss specific functionalities, configurations, and how you've optimised system performance in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you collaborated with IT or external support to resolve problems efficiently.
✨Emphasise Communication Abilities
Since the role involves coordinating with various stakeholders, be ready to illustrate your communication skills. Share experiences where you successfully trained users or gathered feedback for system enhancements.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations related to ERP system support or user training. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
