At a Glance
- Tasks: Assist customers with machinery parts queries and ensure excellent service.
- Company: Established business in the agricultural and construction machinery sector.
- Benefits: Competitive salary, 32 days holiday, pension, and staff discounts.
- Other info: Immediate starts available with opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Our client, a long-established business with a network of branches in the South and East of England, supplies machinery and services to the agricultural, construction and professional ground care machinery markets. They are currently recruiting a Parts Advisor to join their team at their North Kyme branch based in Lincolnshire.
On Offer:
- Working Hours: 39 hours per week basic – Monday to Thursday 8am to 4:30pm & Friday 8am to 3:30pm (with a 30-minute unpaid lunch) Saturdays as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
- Overtime paid at time and a half on completion of 39 hours
- Immediate starts available
- Competitive salary – dependent on skills and experience.
- 32 days holiday (including bank holidays)
- Other benefits include: Workplace pension, Life assurance (2 x salary), Country store staff discount, Company sick pay scheme, Flu jabs and employee referral scheme.
Duties and Responsibilities:
- Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians.
- Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders.
- Helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
To be Considered:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner.
- Good knowledge of agricultural and/or horticultural parts is advantageous; however, knowledge of parts within the motor industry would also be beneficial.
- Excellent people skills and enjoy working with the public.
- Familiarity of working in a retail environment and showroom experience (desirable).
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods.
- General computer skills and familiarity with email and internet use.
- Excellent numeracy and literacy skills.
- Attention to detail and accuracy with numbers, handling of cash, and card payments.
- A team player capable of working alone or with other team staff.
- Able to use own initiative.
- Smart & presentable appearance.
- Motivated by sales and targets.
For more details, please contact Willis Global – Experts in Recruiting.
Parts Advisor employer: Willis Global
Join a well-established company in Lincolnshire that values its employees and fosters a supportive work culture. As a Parts Advisor, you will benefit from competitive pay, generous holiday allowances, and opportunities for professional growth within a dynamic team. With a focus on excellent customer service and a commitment to employee wellbeing, this role offers a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues in the industry. You never know who might have a lead on that Parts Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the agricultural and construction sectors. Show them you’re not just another candidate but someone who genuinely understands their business.
✨Tip Number 3
Practice your customer service skills. Since you'll be dealing with queries from customers and technicians, think of scenarios where you can demonstrate your excellent communication and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or knowledge of machinery parts. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at North Kyme. Be sure to mention your communication skills and any experience in retail or with agricultural parts.
Show Off Your People Skills:In your application, don’t forget to showcase your excellent people skills. We love candidates who can deal with customers diplomatically and maintain a professional manner, so share examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Willis Global
✨Know Your Parts
Brush up on your knowledge of agricultural and horticultural parts, as well as any relevant experience from the motor industry. Being able to discuss specific parts and their applications will show your expertise and enthusiasm for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you dealt with difficult customers or resolved issues effectively. This will demonstrate your ability to handle queries diplomatically and professionally.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers and colleagues, be ready to showcase your communication skills. Practice answering questions clearly and confidently, and think about how you can convey your friendly and approachable nature during the interview.
✨Dress to Impress
Make sure you present yourself smartly for the interview. A professional appearance can make a great first impression, so choose an outfit that reflects the company's values and shows you're serious about the position.
