At a Glance
- Tasks: Lead the parts department, ensuring excellent customer service and smooth operations.
- Company: Established family firm with a strong presence in agricultural and construction machinery.
- Benefits: Competitive salary, 32 days holiday, workplace pension, and life assurance.
- Other info: Immediate starts available with opportunities for career growth.
- Why this job: Join a supportive team and make a real impact in a dynamic environment.
- Qualifications: Experience in retail, sales, and knowledge of machinery preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are looking for a Parts Supervisor to be based at their branch in Wymondham, Norfolk.
On Offer:
- Full-time permanent role
- Working Hours: 39 hours per week – 8am to 5pm Monday to Thursday, 8am to 4pm Friday (1-hr unpaid lunch). Overtime as required, including Saturdays when needed (Overtime paid at time and a half on completion of 39 hours Monday to Friday, double time on Sundays or Bank Holidays)
- Immediate starts available
- Competitive salary – dependent on skills and experience
- 32 days holiday (including bank holidays)
- Workplace pension
- Life assurance (2 x salary)
- Country store staff discount
- Company sick pay scheme
- Flu jabs and employee referral scheme
Main Purpose of the Role:
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation. You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.
Duties and Responsibilities:
- Support the daily operation of the parts department and showroom, allocating tasks as required
- Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
- Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
- Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
- Coordinate stock movement between depots and assist with stock control and regular stock checks
- Handle point-of-sale transactions, including cash and card payments, and generate invoices
- Promote products, special offers, and upsell where appropriate to maximise sales opportunities
- Assist with deliveries, including loading, unloading, and packing goods
- Build strong relationships with internal teams, suppliers, and customers
- Stay up to date with product knowledge through training and supplier updates
- Support the achievement of departmental targets and business objectives
- Ensure compliance with company procedures and health & safety standards
To be Considered:
- Previous experience in a retail or showroom environment
- Sales experience and a target-driven mindset
- Knowledge of horticultural or agricultural machinery/products
- Experience in stock control or parts departments
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
- Excellent communication skills across face-to-face, phone, and email
- Customer-focused with a friendly and professional approach
- Confident handling transactions with accuracy and attention to detail
- A team player who can also work independently when needed
- Comfortable using IT systems, including email and basic computer applications
For full details, please contact Willis Global – Experts in Recruiting.
Locations
Parts Supervisor in Norfolk, Wymondham employer: Willis Global
Join a long-established family firm in Wymondham, Norfolk, where you will be part of a supportive team dedicated to delivering exceptional customer service in the agricultural and construction machinery sectors. With competitive salaries, generous holiday allowances, and a strong focus on employee growth through training and development, this role offers a rewarding career path in a friendly and dynamic work environment. Enjoy additional benefits such as a workplace pension, life assurance, and staff discounts, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Norfolk, Wymondham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; demonstrate your knowledge about their machinery and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since the role involves delivering outstanding service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Parts Supervisor in Norfolk, Wymondham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in retail or showroom environments, especially if you've worked with agricultural or construction machinery.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Parts Supervisor role. Share specific examples of how you've delivered outstanding customer service or managed stock control in past positions.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application showcases your ability to interact effectively. Whether it's through your writing style or examples of past experiences, let us see your friendly and professional approach.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Willis Global
✨Know Your Products
Familiarise yourself with the types of machinery and parts relevant to the role. Being able to discuss specific products or services during the interview will show your genuine interest and knowledge, which is crucial for a Parts Supervisor.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage tasks in a fast-paced environment. Share specific strategies you use for prioritising work and maintaining stock control, as these are key responsibilities for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Parts Supervisor role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
