Our client, an awarding -winning international logistics provider, specializes in delivering bespoke freight solutions, are looking for an Ocean Freight Import Coordinator to join their team based in the Ipswich area. On Offer: * A highly competitive salary * 25 days annual leave, plus 8 bank holidays * Company Pension Scheme * Discount platform – including top high street retailers * Full training and support with Learning Management System for continuous learning * Cycle to work & Tusker car scheme * Regular engagement initiative including treat days! * Mental health forum in place to support with well being Main Purpose of the Ocean Freight Import Coordinator: As an Ocean Freight Import Coordinator you'll play a pivotal role in managing Far East import shipments into the UK, alongside handling both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements. Duties and Responsibilities of the Ocean Freight Import Coordinator: * Manage ocean freight import shipments from booking through to final delivery. * Handle both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements. * Monitor vessel arrivals, transit milestones, and delivery schedules, proactively managing delays and communicating updates to customers. * Deliver outstanding customer service while maintaining commercially competitive transport solutions. * Build and maintain strong customer relationships to support business growth and customer retention. * Ensure accurate operational, financial, and tracking data is maintained within internal systems. * Work closely with customs clearance and transport teams to ensure compliant cargo processing and delivery. * Resolve operational queries, invoicing issues, claims, and service concerns professionally and efficiently. * Support departmental KPI achievement relating to service quality, profitability, and customer satisfaction. To be Considered for the Ocean Freight Import Coordinator: * * Proven experience within ocean freight imports or a similar freight forwarding role. * Strong knowledge of Far East import shipping services into the UK. * Solid understanding of UK customs procedures, import arrival processes, and compliance requirements. Experience managing Port Health, HMRC, and related import compliance activities. * Knowledge of shipping documentation including Bills of Lading, commercial invoices, packing lists, delivery orders, and certificates of origin. * Good understanding of Incoterms and their practical application. * Knowledge of shipping lines, vessel schedules, and transit times from the Far East. * Strong commercial awareness, including understanding file profitability and gross margins. * Excellent organisational skills and attention to detail. * Strong communication and relationship-building skills. * Proficiency in Microsoft Office, particularly Excel and ideally experience using Azyra FMS/ERP systems. For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry
Ocean Freight Import Coordinator in Ipswich employer: Willis Global
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