At a Glance
- Tasks: Coordinate AOG logistics, manage shipments, and ensure excellent customer service.
- Company: Leading organisation in time-critical freight forwarding for the Aerospace industry.
- Benefits: Competitive salary up to £36K, healthcare plan, incremental holidays, and free parking.
- Other info: Ongoing training and development opportunities in a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the fast-paced logistics sector.
- Qualifications: Experience in AOG operations, understanding of UK customs law, and proficiency in Microsoft Office.
Our client, an industry leading organisation which provides award winning, time critical freight forwarding and logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area.
On offer:
- Competitive salary package, up to £36K, depending on experience
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
- Working Hours: Monday to Friday, 09.00 – 18.00
Main Purpose of the Role:
The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import and export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Duties and Responsibilities of the Operations Coordinator – AOG Logistics:
- Handle import/export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import/export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
To be Considered:
- Proven AOG import or export freight forwarding operations experience
- Thrives in a fast-paced, customer-driven environment.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain and Logistics industry.
Operations Coordinator – AOG Logistics in Heathrow employer: Willis Global
Join an industry-leading organisation in the heart of London Heathrow, where your role as an Operations Coordinator – AOG Logistics will be pivotal in delivering award-winning logistics solutions for the Aerospace sector. Enjoy a competitive salary package, comprehensive healthcare benefits, and a supportive work culture that prioritises employee growth through ongoing training and development opportunities. With incremental holidays, life assurance, and a focus on excellent customer service, this is an exceptional opportunity to thrive in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator – AOG Logistics in Heathrow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and aerospace sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Knowing their AOG processes and recent achievements will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and compliance. We want you to shine when discussing your experience with customs regulations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting role.
We think you need these skills to ace Operations Coordinator – AOG Logistics in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your AOG import/export experience and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've gone above and beyond for customers in your application. We appreciate candidates who understand the importance of client satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Willis Global
✨Know Your AOG Logistics Inside Out
Before the interview, make sure you brush up on your knowledge of AOG logistics and the specific challenges faced in the aerospace industry. Familiarise yourself with key terms and processes related to import/export operations, as well as any recent developments in UK customs law.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you maintained excellent communication and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with Cargowise and Microsoft Office tools. If you have any specific examples of how you've used these tools to improve efficiency or accuracy in your previous roles, share them! This will show that you're not just familiar with the software but can leverage it effectively.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities within the organisation. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
