At a Glance
- Tasks: Coordinate AOG operations, manage shipments, and ensure excellent customer service.
- Company: Join an award-winning leader in aerospace logistics at London Heathrow.
- Benefits: Attractive salary, healthcare plan, incremental holidays, and a contributory pension scheme.
- Other info: Dynamic, fast-paced environment with a focus on customer satisfaction.
- Why this job: Grow your career with clear paths to leadership and ongoing training opportunities.
- Qualifications: Experience in AOG/import/export, strong communication skills, and knowledge of customs regulations.
Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.
Working Hours: 4 on / 4 off, shift pattern: (Apply online only)
On offer
- An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
- Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team
- Opportunity to grow expertise through ongoing coaching, training and development sessions
- An attractive salary of £39K which includes £2,100 shift allowance
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Free onsite parking
Main Purpose of the Role
The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times.
This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Duties and Responsibilities
- Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
To be Considered
- Proven experience in AOG / Import / Export
- Thrives in a fast-paced, customer-driven environment.
- Has strong organisational, communication, and problem-solving skills.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, Power Point, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry
AOG Operations Coordinator in Heathrow employer: Willis Global
Join a global logistics leader at the forefront of air freight and supply chain management, where your role as an Express / Time-Critical Coordinator will be pivotal in ensuring seamless operations. Enjoy a competitive salary, a structured 4 on/4 off night shift schedule, and a vibrant work culture that fosters professional growth and development. With a focus on teamwork and customer satisfaction, this position offers unique opportunities to enhance your skills while contributing to a market-leading company based in the dynamic London Heathrow area.
StudySmarter Expert Advice🤫
We think this is how you could land AOG Operations Coordinator in Heathrow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Willis Global and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Willis Global!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Willis Global keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace AOG Operations Coordinator in Heathrow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Willis Global:This is your chance to really connect with the team at Willis Global. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Willis Global
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Willis Global.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Willis Global that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Willis Global. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
