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- Tasks: Provide technical support for aircraft operations and ensure seamless communication between teams.
- Company: Independent UK Charter Airline at Stansted Airport with a focus on innovation and quality.
- Benefits: Competitive salary, generous leave, electric vehicle schemes, and gym discounts.
- Other info: Dynamic role with opportunities for career growth in a collaborative environment.
- Why this job: Join a forward-thinking team and make a real impact in the aviation industry.
- Qualifications: UK CAA Part 66 B1/B2 Licence and strong communication skills required.
The predicted salary is between 96000 - 96000 £ per year.
Our client, an independent UK Charter Airline located at Stansted Airport, are seeking a Technical Controller to support ongoing maintenance operations. This is an excellent opportunity to join a collaborative and forward‑thinking team committed to innovation, quality, and exceptional aviation support services.
On Offer:
- Salary of circa £96k plus a max of 3 aircraft approvals to a total of £35195-5-4 shift pattern alternating in a block of days and nights.
- 20 shifts annual leave (plus bank holidays), increasing to 24 with length of service.
- Electric vehicle and cycle-to-work schemes.
- Employee Assistance Programme.
- Virtual 24/7 GP with Medicash app including money back on dentistry, physiotherapy etc.
- Gym and retail discounts.
Purpose of the Technical Controller:
To provide seamless technical and operational support for the fleet while operating away from Stansted, acting as the central point of coordination for flight crew, Operations, Commercial, and engineering teams. Ensuring the aircrafts remain serviceable, defects are managed promptly, and all stakeholders stay informed to maintain safe, efficient, and uninterrupted day‑to‑day operations.
Key Responsibilities of the Technical Controller:
- Being a single point of contact for operating flight crew, Operations and Commercial regarding day to day operations away from Stansted base.
- Controlling AOG situations with aircraft when away from Stansted base including liaising with local MRO’s and provision of staff in conjunction with the UK Station Manager.
- Informing duty manager of significant engineering events.
- Carrying out a review of all aircraft technical logs and current/new ADDS raised to ensure parts are ordered and defect troubleshooting is carried out.
- In conjunction with the Planner, organising and planning scheduled tasks ensuring work packages are cleared in time for specified periods allowing for extended time periods away from base.
- Raising work requests for all stations.
- Liaising with the UK Station Manager regarding planned work and defect rectification at Stansted.
- Update the fleet daily status report as required ensuring operations are constantly informed of changes.
- Update the Technical Control electronic handover and handover diary.
- Any other duties as reasonably requested by Senior Management.
To be Considered for the Technical Controller:
- Current UK CAA Part 66 B1 and/or B2 Licence, preferably with at least one approval of the following A320 Ceo/Neo or ERJ-190.
- Good communication skills.
- Permitted to reside, work and travel freely within the UK.
- Ability to supply information to enable five year employment / education history.
- Be able to apply for a UK Criminal Records Check (and Overseas if applicable).
- Computer literate in basic Microsoft packages and Maintenance Scheduling.
For more details, contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry.
Locations
Senior Customer Service Controller in Essex, Stansted employer: Willis Global
Contact Detail:
Willis Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Controller in Essex, Stansted
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those connected to charter airlines. Attend events or join online forums where you can chat with professionals and learn about hidden job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their fleet and maintenance processes so you can speak confidently about how you can contribute as a Technical Controller.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with aircraft maintenance and technical support. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Customer Service Controller role. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Senior Customer Service Controller in Essex, Stansted
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Controller role. Highlight your relevant experience, especially in aviation support and maintenance operations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Share specific examples of how you've handled AOG situations or coordinated with flight crews in the past.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We love a well-organised application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Willis Global
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of aircraft maintenance and operations. Familiarise yourself with the A320 and ERJ-190 specifics, as well as any recent updates in aviation regulations. This will show that you're not just a candidate, but someone who genuinely understands the technical side of the role.
✨Showcase Your Communication Skills
As a Technical Controller, you'll be the go-to person for various teams. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Think about times when you had to coordinate between different departments or manage AOG scenarios.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled unexpected issues in aircraft operations. Highlight your approach to troubleshooting and how you ensured minimal disruption to operations. This will illustrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Research the airline's values and mission. Since they pride themselves on innovation and quality, think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their collaborative environment and support their commitment to exceptional service.