At a Glance
- Tasks: Manage orders, customer service, packing, dispatch, and financial data entry.
- Company: Join a growing specialist manufacturer in Braintree, Essex.
- Benefits: Salary up to £30K, on-site parking, and temp to perm role.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Be at the heart of a company's exciting growth phase and develop your skills.
- Qualifications: 5 GCSEs including English and Maths; experience in admin or dispatch roles.
Our client, a specialist manufacturer, are seeking for a highly organized Operations & Logistics Administrator to join their team based in Braintree, Essex. This is a temp to perm role.
On Offer:
- Salary up to £30K, dependent on skills and experience.
- The opportunity to join an independently owned business that is currently entering a significant phase of expansion following the recent acquisition of a complementary business.
- Offering a unique opportunity to be at the heart of the company’s growth. For a proactive candidate, there is plenty of opportunity for professional development as the company evolves and scales.
- On Site Parking
- Temp to Perm role.
Main Purpose of the Role:
Reporting to the Account Manager, the Operations & Logistics Administrator will be central to daily operations, involving a mix of customer service, physical dispatch, and essential financial data entry. You will be responsible for ensuring orders move smoothly from the production sheet to the customer's door, while keeping Sage records up to date.
Duties and Responsibilities:
Order Management & Customer Service
- Order Tracking: Monitor the Work-In-Progress (WIP) sheet to provide customers with accurate, real-time updates on their lens production via telephone and email.
- Customer Communication: Send formal order confirmations and respond promptly to general inquiries.
- Query Escalation: Act as a filter for technical questions, ensuring complex product queries are directed to the Account Manager.
Packing & Dispatch
- Precision Packing: Carefully pack lenses for shipment, ensuring products are matched correctly to prescriptions and order specifications.
- Logistics Coordination: Arrange and oversee the daily shipping schedule, preparing all necessary labels and courier documentation.
- Returns Handling: Log and process any incoming returns, updating internal records to reflect returned stock or replacements.
Finance & System Administration (Sage)
- Sales Invoicing: Create and issue customer invoices through Sage upon order completion.
- Purchase Ledger Entry: Accurately input supplier purchase invoices into Sage to ensure all operational costs are recorded.
- Credit Control: Perform monthly credit control tasks, including sending out customer statements and resolving queries regarding Purchase Order (PO) numbers.
- Supplier Liaison: Respond to operational emails from suppliers regarding deliveries and orders.
To be Considered:
- Education: At least 5 GCSEs (grade C/4 or above) or equivalent, including English and Maths.
- Experience: Proven experience in a similar administrative or dispatch role, ideally within a manufacturing or distribution environment.
- Proactive Attitude: A self-starter who takes initiative, anticipates needs, and is keen to improve office processes.
- Attention to Detail: Absolute precision is required when matching lenses to orders and inputting financial data.
- Software Proficiency: Competency in Sage for invoicing and data entry is highly desirable, alongside general IT literacy.
- Communication Skills: A professional and helpful telephone manner is essential for managing customer relationships.
- Efficiency: The ability to work to strict daily courier deadlines while maintaining accurate administrative records.
For full details, contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Operations & Logistics Administrator in Braintree employer: Willis Global
Join a dynamic and independently owned manufacturer in Braintree, Essex, where you will play a pivotal role in the company's exciting growth journey. With a supportive work culture that prioritises professional development and offers on-site parking, this temp to perm position as an Operations & Logistics Administrator provides a unique opportunity to contribute to meaningful projects while honing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Logistics Administrator in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in operations and logistics. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and order management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations & Logistics Administrator in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations & Logistics Administrator role. Highlight relevant experience in order management, customer service, and any software proficiency, especially with Sage. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive attitude and attention to detail, and don’t forget to express your enthusiasm for joining our expanding team.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your professional and helpful telephone manner. Whether it's in your CV or cover letter, we want to see that you can effectively manage customer relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Willis Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Logistics Administrator role. Familiarise yourself with the key responsibilities like order management, customer service, and Sage software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Highlight how you kept everything on track, especially in a fast-paced environment, to demonstrate your ability to handle the daily operations effectively.
✨Brush Up on Your Communication Skills
As you'll be dealing with customers and suppliers, practice articulating your thoughts clearly and professionally. Think of scenarios where you've had to manage customer inquiries or resolve issues, and be ready to discuss these during the interview. A friendly and helpful manner can go a long way!
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company’s growth plans and how the Operations & Logistics Administrator fits into that vision. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
