Sales and Customer Success Representative in St Albans

Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Sales and Customer Success Representative to be based at offices near St Albans, Hertfordshire

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
On Offer:
* 37.5 Hours a week with alternating shifts – Week 1: 7am till 3pm, Week 2: 11am till 7pm Monday – Friday.
* Offering a salary up to £40K dependant on skills and experience with an OTE of £45K+ along with an annual discretionary bonus
* 22 days’ annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7). This changes to 25days after successful completion of probation.
* Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training)
* Recommend-a-friend scheme (£1,000 after a successful referral passes probation)
* Quarterly team dinners, a summer team activity, and a Christmas party
* Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service)
* Onsite parking
Main Purpose of the Sales and Customer Success Representative
Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets.
* Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process
* Support the achievements and growth of sales goals and objectives
* Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team
* Ensure that a high level of customer service is given to all customers
* A high-pressure job; which requires extreme focus, dedication and stamina, you are expected to work out of office hours when required
* Any other duties assigned by the management; where appropriate
Duties & Responsibilities of the Sales and Customer Success Representative
* Selling multiple product lines to customers
* Sales orders – entering and managing orders
* Quotations – creating and sending quotes to customers
* Communicate important feedback from customers internally
* To aid the company to meet sales targets and report any deviations
* Stay up-to-date with new products and features
* Maintain and update sales and customer records
* Purchasing – as and when required to create and send new orders to our suppliers
To Be Considered for the xiskglj Sales and Customer Success Representative
* Proven work experience as a Sales support or Sales administrator with the ability to sell
* Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered
* Strong mathematical, analytical and problem solving skills
* Understanding of sales performance metrics
* Excellent organizational and multitasking skills with attention to detail with good communication skills, both verbal and written
* Project and time management skills and ability to work under strict deadlines
* Bachelor’s degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales
* Certification in sales, marketing or relevant field is a plus
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector