Sales and Customer Success Representative in Saint Albans

Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Sales and Customer Success Representative to be based at offices near St Albans, Hertfordshire.

On Offer:

• 37.5 Hours a week with flexible start and finish times between 6am and 7pm Monday - Friday
• Offering a salary up to £40K dependant on skills and experience with an OTE of £45K+ along with an annual discretionary bonus
• 22 days’ annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7). This changes to 25 days after successful completion of probation.
• Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training)
• Recommend-a-friend scheme (£1,000 after a successful referral passes probation)
• Quarterly team dinners, a summer team activity, and a Christmas party
• Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service)
• Onsite parking

Main Purpose of the Sales and Customer Success Representative:

Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets.

• Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process
• Support the achievements and growth of sales goals and objectives
• Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team
• Ensure that a high level of customer service is given to all customers
• A high-pressure job; which requires extreme focus, dedication and stamina, you are expected to work out of office hours when required
• Any other duties assigned by the management; where appropriate

Duties & Responsibilities of the Sales and Customer Success Representative:

• Selling multiple product lines to customers
• Sales orders – entering and managing orders
• Quotations - creating and sending quotes to customers
• Communicate important feedback from customers internally
• To aid the company to meet sales targets and report any deviations
• Stay up-to-date with new products and features
• Maintain and update sales and customer records
• Purchasing – as and when required to create and send new orders to our suppliers

To Be Considered for the Sales and Customer Success Representative:

• Proven work experience as a Sales support or Sales administrator with the ability to sell
• Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered
• Strong mathematical, analytical and problem solving skills
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills with attention to detail with good communication skills, both verbal and written
• Project and time management skills and ability to work under strict deadlines
• Bachelor’s degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales
• Certification in sales, marketing or relevant field is a plus

For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector.