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- Tasks: Lead the parts team, deliver top-notch customer service, and manage stock efficiently.
- Company: Established family firm with a strong presence in the agricultural and construction sectors.
- Benefits: Competitive salary, 32 days holiday, pension scheme, and staff discounts.
- Why this job: Join a supportive team and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, sales, and knowledge of machinery preferred.
- Other info: Immediate starts available with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Due to internal promotion, our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are currently recruiting for a proactive and customer-focused Parts Supervisor to support the day-to-day running of the parts and retail team at their Rochford branch in Essex.
On Offer:
- Full-time permanent role
- Working Hours: 39 hours per week - Monday to Thursday 8am to 5pm, Friday 8am to 4pm (1-hour unpaid lunch), Overtime as required, including Saturday 8am to 12:30pm where needed to meet the needs of the branch, including seasonal peaks e.g. Harvest
- Overtime paid at time and a half on completion of 39 hours.
- Immediate starts available
- Competitive salary – dependent on skills and experience.
- 32 days holiday (inc bank holidays)
- Workplace pension
- Life assurance (2 x salary)
- Country store staff discount
- Company sick pay scheme
- Flu jabs and employee referral scheme.
Main Purpose of the Parts Supervisor Role:
Reporting to the Parts & Retail Manager, you will play a key role in delivering excellent customer service, supporting the team, and ensuring smooth operations across sales, stock control, and showroom presentation. You will also act as the escalation point in the Manager’s absence, helping to maintain high standards and team performance.
Duties and Responsibilities of the Parts Supervisor:
- Support the daily operation of the parts department and showroom, allocating tasks as required
- Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
- Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
- Process sales, quotations, and orders, including sourcing parts from suppliers and other branches
- Coordinate stock movement between depots and assist with stock control and regular stock checks
- Handle point-of-sale transactions, including cash and card payments, and generate invoices
- Promote products, special offers, and upsell where appropriate to maximise sales opportunities
- Assist with deliveries, including loading, unloading, and packing goods
- Build strong relationships with internal teams, suppliers, and customers
To be Considered:
- Previous experience in a retail or showroom environment
- Sales experience and a target-driven mindset
- Knowledge of horticultural or agricultural machinery/products
- Experience in stock control or parts departments
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment
- Excellent communication skills across face-to-face, phone, and email
- Confident handling transactions with accuracy and attention to detail
For more details, please contact Willis Global – Experts in Recruiting.
Parts Supervisor in Rochford employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor in Rochford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Parts Supervisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about specific examples from your past experience that demonstrate your skills in these areas. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Parts Supervisor in Rochford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or showroom environments, and don’t forget to showcase any sales achievements that demonstrate your target-driven mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Parts Supervisor role. Mention your customer service skills and how you can contribute to maintaining high standards in the parts department.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your experience with stock control, sales, and customer interactions. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the recruitment process!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Stuff
Familiarise yourself with the agricultural and construction machinery products that the company supplies. Being able to discuss specific parts or services during the interview will show your genuine interest and knowledge in the field.
✨Customer Service Focus
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about situations where you went above and beyond for a customer, as this is crucial for the Parts Supervisor role.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Use specific examples from your past experiences to illustrate your ability to prioritise and keep operations running smoothly.
✨Build Relationships
Think about how you can demonstrate your ability to build strong relationships with both customers and internal teams. Prepare anecdotes that highlight your communication skills and teamwork, as these are key for success in this role.