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For Companies At a Glance
- Tasks: Coordinate UK & European road transport, manage bookings, and ensure excellent customer service.
- Company: Join a top independent freight forwarder known for global transport services.
- Benefits: Enjoy a competitive salary, contributory pension, and a modern office environment.
- Why this job: Be part of a vibrant team, develop your skills, and make an impact in logistics.
- Qualifications: Experience in road freight forwarding or UK transport operations is essential; forklift license preferred.
- Other info: Monday to Friday role with opportunities for training and professional growth.
The predicted salary is between 20400 - 40800 £ per year.
Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea are looking for a Road Freight Operator to be based at their offices in Redditch.
On Offer:
- An opportunity to join a highly regarded global logistics provider and form part of a vibrant and supportive team
- Monday Friday, 8:30am 5:30pm working pattern.
- Offering an attractive salary of c.GBP34K, dependent on skills and experience
- Modern Office in the centre of Redditch
- Contributory Pension
Main Purpose of the Role:
This position forms part of the existing Road Freight Operations Team. It requires the jobholder to Coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care.
Duties and Responsibilities of the Road Freight Operator:
- Manage the day to day bookings of European and UK road transport jobs
- Processing where appropriate both export and import customs clearance.
- Manage the warehouse and coordinate both goods in and goods out,
- Driving a forklift and loading and unloading vehicles.
- Managing the warehouse stock and reporting to customers.
- Raising job files and all appropriate paperwork
- Processing jobs through Fast Freight software system
- Extensive client liaison to include quotations, follow up, bookings and problem solving
- Extensive supplier liaison to include rate negotiations, bookings and problem solving
- Internal liaison with the Sales Team, assisting with quotations and service information
- Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
- Maximising the gross profit by negotiating with the supplier base
- Proactively contacting the existing clients to maximise business potential
- Invoicing jobs on completion
- Populating internal analysis and key statistics
- To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week s trading activity
To Be Considered:
- Must have European road freight forwarding or UK transport operations experience
- Warehouse experience.
- Forklift license (Training can be provided)
- Strong Customer Service or Sales experience in rate negotiations and delivering quotations
- Good communication skills
- Good organisational skills
- Good attention to detail
- Can work to deadlines and handle pressure
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry
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Road Freight Operator employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Freight Operator
✨Tip Number 1
Familiarise yourself with the Fast Freight software system mentioned in the job description. If you have experience with similar logistics software, be ready to discuss how that knowledge can transfer to this role.
✨Tip Number 2
Brush up on your European road freight forwarding regulations and customs clearance processes. Being knowledgeable in these areas will show your potential employer that you're prepared for the responsibilities of the role.
✨Tip Number 3
Highlight any previous experience you have in managing client relationships and problem-solving. Prepare examples of how you've successfully navigated challenges in past roles to demonstrate your customer service skills.
✨Tip Number 4
If you don't already have a forklift license, consider taking a course before applying. Mentioning your willingness to obtain this certification can set you apart from other candidates.
We think you need these skills to ace Road Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in European road freight forwarding or UK transport operations. Emphasise any warehouse experience and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your ability to manage road transport operations. Mention specific examples of how you've successfully handled client relationships and problem-solving in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These traits are essential for managing bookings and liaising with clients effectively.
Showcase Your Communication Abilities: Since the role involves extensive client and supplier liaison, demonstrate your strong communication skills in your application. Provide examples of how you've negotiated rates or resolved issues in past positions.
How to prepare for a job interview at Willis Global Ltd
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of European road freight forwarding and UK transport operations. Understanding the logistics industry terminology and processes will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since the role involves extensive client liaison, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully managed client relationships or resolved issues, as this will show your ability to deliver high standards of care.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so think of instances where you've effectively managed multiple tasks or projects. Be ready to explain how you prioritise your workload and ensure deadlines are met, especially in a fast-paced environment.
✨Prepare for Technical Questions
Familiarise yourself with the Fast Freight software system and any other relevant tools mentioned in the job description. Being able to discuss your experience with these systems or similar ones will show that you're ready to hit the ground running.
