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- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Established business supplying machinery to agriculture and construction sectors.
- Benefits: Competitive salary, 32 days holiday, pension, life assurance, and staff discounts.
- Other info: Immediate starts available with opportunities for growth in a busy environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 30000 £ per year.
Our client, a long-established business with a network of branches in the South and East of England, supplies machinery and services to the agricultural, construction and professional ground care machinery markets. They are currently recruiting a Parts Advisor to join their team at their North Kyme branch based in Lincolnshire.
On Offer:
- Working Hours: 39 hours per week basic – Monday to Thursday 8am to 4:30pm & Friday 8am to 3:30pm (with a 30-minute unpaid lunch) Saturdays as per rota.
- Overtime paid at time and a half on completion of 39 hours.
- Immediate starts available.
- Competitive salary – dependent on skills and experience.
- 32 days holiday (including bank holidays).
- Other benefits include: Workplace pension, Life assurance (2 x salary), Country store staff discount, Company sick pay scheme, Flu jabs and employee referral scheme.
Duties and Responsibilities:
- Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians.
- Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders.
- Helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
To be Considered:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner.
- Good knowledge of agricultural and/or horticultural parts is advantageous; however, knowledge of parts within the motor industry would also be beneficial.
- Excellent people skills and enjoy working with the public.
- Familiarity of working in a retail environment and showroom experience (desirable).
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods.
- General computer skills and familiarity with email and internet use.
- Excellent numeracy and literacy skills.
- Attention to detail and accuracy with numbers, handling of cash, and card payments.
- A team player capable of working alone or with other team staff.
- Able to use own initiative.
- Smart & presentable appearance.
- Motivated by sales and targets.
For more details, please contact Willis Global – Experts in Recruiting.
Parts Advisor employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the agricultural or machinery sectors. A personal recommendation can go a long way in landing that Parts Advisor role.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your skills align with their needs, especially your customer service experience and knowledge of parts.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or knowledge of machinery parts. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at North Kyme. Be sure to mention your communication skills and any experience in retail or with agricultural parts.
Show Off Your People Skills: In your application, don’t forget to showcase your excellent people skills. We love candidates who can deal with customers diplomatically and maintain a professional manner, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Parts
Brush up on your knowledge of agricultural and horticultural parts, as well as any relevant experience from the motor industry. Being able to discuss specific parts and their applications will show your expertise and enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you handled difficult situations or went above and beyond for a customer, as this will demonstrate your ability to deal diplomatically with clients.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team environment. Highlight instances where you collaborated effectively with colleagues or contributed to a positive team atmosphere, as teamwork is key in this role.
✨Dress to Impress
Make sure you present yourself smartly for the interview. A professional appearance can make a great first impression, so choose an outfit that reflects the company's values and shows you're serious about the position.