At a Glance
- Tasks: Coordinate AOG logistics, manage shipments, and ensure excellent customer service.
- Company: Leading organisation in time-critical freight forwarding for the Aerospace industry.
- Benefits: Competitive salary up to £36K, healthcare plan, incremental holidays, and pension scheme.
- Other info: Ongoing training and development opportunities in a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the fast-paced logistics sector.
- Qualifications: Experience in AOG import/export operations and strong customer service skills required.
Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area.
On offer:
- Competitive salary package, up to £36K, depending on experience
- Healthcare Cash Plan, including dental and vision
- Incremental holidays based on length of service, with an additional day off for your birthday
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Free on-site parking
- Opportunity to grow expertise through ongoing coaching, training and development sessions
- Working Hours: Monday to Friday, 09.00 – 18.00
Main Purpose of the Role:
The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import & export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.
Duties and Responsibilities:
- Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
- Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
- Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
- Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
- Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System.
- Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.
To be Considered:
- Proven AOG import or export freight forwarding operations experience
- Thrives in a fast-paced, customer-driven environment.
- Demonstrates a solid understanding of UK customs law and procedures.
- Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
- Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
- Ideally has Dangerous Goods compliance certification.
- Can work independently, using their initiative to assess data and propose solutions.
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Operations Coordinator – AOG Logistics in Heathrow employer: Willis Global Ltd
Join an industry-leading organisation in the heart of London Heathrow, where your role as an Operations Coordinator – AOG Logistics will be pivotal in delivering award-winning logistics solutions for the Aerospace sector. Enjoy a competitive salary, comprehensive benefits including a healthcare cash plan and incremental holidays, and a supportive work culture that prioritises employee growth through ongoing training and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator – AOG Logistics in Heathrow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and aerospace sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their AOG processes and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your skills in customer service and compliance.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Operations Coordinator role. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Operations Coordinator – AOG Logistics in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your AOG import/export experience and any relevant skills that match the job description. We want to see how you fit into our fast-paced, customer-driven environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you the perfect fit for our team. Don’t forget to mention your understanding of UK customs law and any experience with Cargowise.
Showcase Your Customer Service Skills:Since excellent customer service is key in this role, make sure to include examples of how you've gone above and beyond for customers in your previous jobs. We love seeing candidates who thrive on making clients happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Willis Global Ltd
✨Know Your AOG Logistics Inside Out
Before the interview, make sure you brush up on your knowledge of AOG logistics and the specific challenges faced in the aerospace industry. Familiarise yourself with key terms and processes related to import/export operations, as well as any recent developments in UK customs law.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you maintained excellent communication and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with Cargowise and any other relevant software tools. If you have worked with Customs Declaration Service, mention specific instances where you used these tools to streamline operations or improve compliance. This will show that you’re not just familiar but also capable of using these systems effectively.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company’s approach to compliance, their training programmes, or how they handle fast-paced situations. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
