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- Tasks: Lead a dynamic team in managing express and courier operations for diverse industries.
- Company: Global freight forwarding company with a focus on innovative logistics solutions.
- Benefits: Competitive salary up to £50k, flexible hours, and attractive benefits package.
- Why this job: Take on a key leadership role in a fast-paced logistics environment and drive operational success.
- Qualifications: Experience in express/courier operations and strong people management skills required.
- Other info: Opportunity for professional growth and development in a thriving industry.
The predicted salary is between 42000 - 58000 £ per year.
Our client is a global freight forwarding and supply chain management company that provides comprehensive logistics solutions across air, ocean, and road transport and specializes in handling complex, time-critical, and high-value shipments for diverse industries, including fashion and aerospace. They are recruiting for an Express & Courier Manager to be based at offices local to Feltham, Middlesex.
On Offer:
- Opportunity to pay a key leadership role within a fast-paced logistics environment
- Salary – up to £50k, depending on experience
- Attractive benefits package
- Working hours: Monday – Friday, 9am – 5.30pm (flexibility with start and finish times)
Main Purpose of the Role:
Reporting to the Express Director and leading a team of 20, the Express & Courier Manager will play a leading role within the department in relation to Time Critical Operational & Customer Service responsibilities, Client and Customs escalation, Profitability, Development of staff and Management of suppliers.
Duties & Responsibilities of the Express & Courier Manager:
- Managerial responsibility for customer service delivery to Express and Courier department Client base
- Management of Express / Courier Customer Service Teams, including staff development and resource planning
- Follow up and resolve any negative feedback regarding operational issues / customer service concerns raised by the customer
- Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
- To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect sales site visits and quotations
- Contribute to ongoing operational development and cost-saving measures
- Identify areas of operational improvement by reviewing processes regularly
- Keep up to date with Express / Time Critical and Courier market trends, Company products, services and industry news
- Establish, Manage and Maintain Internal and External Relationships
- To ensure internal processes and client’s operational requirements are fully documented within SOPs
- Managing Implementation for new business
- Training for new staff on operational and account procedures
- Ensure all HMRC entry regulations are met, through self-auditing of import entries
To Be Considered:
- Proven experience within express / courier / AOG operations
- Must be able to work well under pressure within a target-driven team environment
- People Management and Staff Development
- Solutions led approach to client needs
- Import & Export Customs Procedure knowledge
- Computer skills including Excel, CRM database and BoxTop
- Commercially astute, ensuring profitability
- Enjoy working with customers and building relationships
For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Express & Courier Manager in Feltham employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Express & Courier Manager in Feltham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in express and courier services. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your achievements in managing teams and improving customer service. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your experience aligns with the role of Express & Courier Manager, especially in handling time-critical operations.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your experience in express and courier operations, and don’t forget to follow up after applying to show your enthusiasm!
We think you need these skills to ace Express & Courier Manager in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Express & Courier Manager role. Highlight your experience in express and courier operations, and don’t forget to showcase your people management skills. We want to see how you can lead a team and drive customer service excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced logistics environment. Share specific examples of how you've handled time-critical situations or improved operational processes in the past. We love a good story!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Did you improve profitability or enhance customer satisfaction? Quantify your successes with numbers where possible. We’re all about results here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to take the next step in your career with us!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Logistics Inside Out
Make sure you brush up on the latest trends in express and courier services. Understand the complexities of time-critical shipments and be ready to discuss how you can manage these effectively. This will show your potential employer that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your People Skills
As a manager, you'll be leading a team of 20, so it's crucial to demonstrate your people management skills. Prepare examples of how you've developed staff or resolved conflicts in the past. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving abilities, especially regarding customer service issues. Think of specific instances where you've turned negative feedback into a positive outcome. This will illustrate your solutions-led approach and your capability to handle pressure.
✨Understand Financial Metrics
Since profitability and gross profit analysis are key responsibilities, make sure you can discuss how you've managed budgets or improved financial performance in previous roles. Familiarise yourself with job costing accuracy and be prepared to explain how you would apply this knowledge in the new role.