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- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Established family firm serving agricultural and construction markets.
- Benefits: Competitive salary, 32 days holiday, pension, life assurance, and staff discounts.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Immediate starts available with opportunities for growth in a busy environment.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets are looking for a Parts Advisor to be based at a branch in Fakenham, Norfolk.
On Offer:
- Full-time permanent role
- Working Hours: 39 hours per week 8am to 5pm Monday to Thursday, 8am to 4pm Friday (1-hour unpaid lunch) Saturdays (1 in 2) as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
- Immediate starts available
- Competitive salary dependent on skills and experience.
- 32 days holiday (inc bank holidays)
- Workplace pension
- Life assurance (2 x salary)
- Country store staff discount
- Company sick pay scheme
- Flu jabs and employee referral scheme.
Main Purpose of the Parts Advisor Role:
Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to always ensure delivery of excellent customer service by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
To Be Considered for the Parts Advisor:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural, and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the general public
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash, and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart & presentable appearance
- Motivated by sales and targets
For more details, please contact Willis Global Experts in Recruiting.
Parts Advisor in Fakenham employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Fakenham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, and showing up looking professional can set the tone for the whole conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor in Fakenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service, especially in retail or machinery parts. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and any knowledge you have about agricultural or horticultural parts. We love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Parts
Brush up on your knowledge of agricultural and horticultural parts, as well as any relevant experience in the motor industry. Being able to discuss specific parts and their applications will show that you're serious about the role and can engage with customers effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Practice answering questions clearly and confidently, and think of examples where you've dealt with customers or colleagues diplomatically. This will highlight your ability to provide top-notch customer service.
✨Emphasise Teamwork and Initiative
Be ready to share examples of how you've worked as part of a team, as well as times when you've taken the initiative. The role requires both collaboration and independence, so showing you can thrive in both situations will make you stand out.
✨Dress Smartly and Be Presentable
First impressions matter! Make sure you dress smartly for the interview to reflect the professional image the company values. A presentable appearance will not only boost your confidence but also show that you take the opportunity seriously.
