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For Companies At a Glance
- Tasks: Manage ERP system operations, provide support, and enhance user training.
- Company: Join a leading aerospace materials supplier known for innovation and quality.
- Benefits: Enjoy 25 days annual leave, pension scheme, and remote work options after probation.
- Why this job: Be part of a rapidly growing company with a strong reputation in the aerospace sector.
- Qualifications: Experience with Priority Software and a degree in IT or related fields required.
- Other info: Sponsorship available for the right candidate.
Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit an ERP Support Coordinator based at their offices in London. Sponsorship can be provided for this position.
On Offer:
- An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector.
- An attractive salary, dependent on skills and experience.
- Annual leave increases to 25 days.
- Pension scheme, Social events (Christmas party), Option to work one day from home after successful probation period.
Main Purpose of the Role:
Reporting to Operations Director, the ERP Support Coordinator will be responsible for overseeing and managing the daily operations of the Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
Duties and Responsibilities of ERP Support Coordinator:
- Technical Support:
- Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner.
- Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system.
- Monitor system performance and proactively identify areas for improvement.
- User Training:
- Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities.
- Create user guides and documentation to assist users in navigating and utilising the ERP system effectively.
- Coordination and Communication:
- Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications.
- Coordinate solution testing in line with project delivery plans.
- Capture and report any negative results found during testing cycles.
- Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades.
- System Optimisation:
- Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation.
- Implement best practices for system usage and data management to enhance overall efficiency.
- Quality Assurance:
- Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards.
- Develop and implement protocols for testing and validating system changes.
- Other duties as assigned by the Operations Director or their designee.
To Be Considered:
- Must have experience with Priority Software.
- Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field.
- Proven experience in supporting and coordinating ERP systems will be beneficial.
- In-depth knowledge of ERP system functionalities, configurations, and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Project management skills are a plus.
For more details, please contact Willis Global – Experts in Recruiting.
ERP Support Coordinator employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Coordinator
✨Tip Number 1
Familiarise yourself with Priority Software, as it's a key requirement for the ERP Support Coordinator role. Consider taking online courses or tutorials to enhance your understanding of its functionalities and features.
✨Tip Number 2
Network with professionals in the aerospace sector or those who work with ERP systems. Attend industry events or join relevant online forums to gain insights and potentially make connections that could help you land the job.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during interviews. Think of specific examples where you've successfully resolved technical issues or optimised processes in previous roles, as this will showcase your fit for the position.
✨Tip Number 4
Research the company’s recent projects and initiatives in the aerospace sector. Being knowledgeable about their operations and challenges will allow you to tailor your discussions and show genuine interest during the interview process.
We think you need these skills to ace ERP Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ERP Support Coordinator position. Understand the key responsibilities and required skills, especially the importance of experience with Priority Software and ERP systems.
Tailor Your CV: Customise your CV to highlight relevant experience in ERP systems, technical support, and user training. Emphasise any project management skills and your ability to collaborate with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aerospace sector and your understanding of ERP systems. Mention specific examples of how you've successfully supported or optimised ERP systems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Willis Global Ltd
✨Showcase Your ERP Knowledge
Make sure to brush up on your understanding of ERP systems, especially Priority Software. Be prepared to discuss specific functionalities and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your analytical skills and how you approach troubleshooting to ensure you can provide effective support.
✨Emphasise Communication Abilities
Since the role involves collaboration with various stakeholders, be ready to discuss how you've effectively communicated complex information to non-technical users in previous positions.
✨Prepare for User Training Scenarios
Think about how you would develop training programs for ERP users. Be ready to share ideas on creating user guides and documentation that enhance user experience and system utilisation.
