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- Tasks: Manage VIP accounts and ensure smooth freight forwarding operations across road, sea, and air.
- Company: Forward-thinking logistics provider with a global reach.
- Benefits: Competitive salary, flexible working hours, 23 days holiday, and professional development opportunities.
- Why this job: Join a growing company and enhance your skills in a dynamic industry.
- Qualifications: Experience in deep sea import operations and strong customs knowledge required.
- Other info: Work from home flexibility after probation and access to a global network of agents.
The predicted salary is between 28000 - 42000 £ per year.
Our client, a unique and forward-thinking freight and logistics provider, offering multimodal solutions to commercial shippers across the globe, are looking for a VIP Account Manager (Freight Forwarder) to join their team at offices based in Chelmsford, Essex.
On Offer:
- Competitive salary up to £35K, dependent on skills and experience.
- Excellent opportunities to work in a growing company that believes in Personal Development & Training.
- Chance to be part of a team as a forward-thinking forwarder, increase your knowledge, experience and confidence within the industry.
- Opportunity to develop freight forwarding skillset with on the job training.
- 23 days holiday + Bank Holidays.
- Pension Scheme.
- Flexible working hours to suit global markets.
- Working from home flexibility (not during the probation period).
- Access to a global network of over 15,000 verified agents in 190 countries.
Main Purpose of the Role:
VIP Account Manager will learn and integrate with the client to obtain an in-depth knowledge of their unique processes and requirements working to apply them into bookings by road, sea & air. Also servicing the client’s requirements from end to end ensuring smooth freight forwarding operations.
Duties and Responsibilities of the VIP Account Manager:
- Co-ordinate new bookings via sea, air and road with agents/co-loaders/airlines and input details and documents to Freight Software.
- Keep the client updated for shipment progress reports at milestone events.
- Complete the job end to end ensuring correct paperwork and information are obtained and transferred for compliance.
- Co-ordinate customs clearance with in-house customs team & invoice for Duty + VAT in line with shipment requirement.
- Be able to negotiate haulage rates and arrange delivery.
- Raise invoices and cost files accurately for reporting purposes.
- Pass supplier invoices / resolve queries if required.
- Collect original paperwork where necessary and before release/delivery of cargo.
- Ensure any payments from COD/Non Credit clients are received prior to release/delivery of cargo.
To Be Considered:
- Proven deep sea import operations experience is essential.
- Strong customs knowledge with a willingness to continue learning and developing.
- Confidence communicating by phone, including the ability to promote yourself and represent the business professionally.
- Excellent customer service skills and a polished telephone manner.
- Experience using MULTIFREIGHT (highly advantageous).
- Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Ability to work independently using your own initiative, as well as collaboratively within a team.
- A customer-focused mindset with a proactive approach to problem-solving and service delivery.
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry.
VIP Account Manager in Chelmsford employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Account Manager in Chelmsford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its unique processes. Understand their multimodal solutions and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the VIP they’ve been looking for!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can confidently promote yourself and represent the business. Role-play with a friend or record yourself to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that VIP Account Manager role. Plus, it shows you’re serious about joining our forward-thinking team. Let’s get you started on this exciting journey!
We think you need these skills to ace VIP Account Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the VIP Account Manager role. Highlight your deep sea import operations experience and any customs knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and your proactive approach to problem-solving. Let us know why you're excited about joining our forward-thinking team.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past experiences that relate to freight forwarding. We love seeing how you've successfully managed bookings or coordinated customs clearance in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Freight Forwarding Basics
Before the interview, brush up on your knowledge of freight forwarding processes, especially deep sea import operations. Familiarise yourself with terms and practices related to customs clearance and multimodal solutions, as this will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your customer-focused mindset and proactive approach to problem-solving.
✨Practice Your Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you present yourself over the phone, as this is crucial for representing the business professionally.
✨Familiarise Yourself with MULTIFREIGHT
If you have experience using MULTIFREIGHT, be ready to discuss it in detail. If not, take some time to learn about it and understand its functionalities. Showing that you're willing to learn and adapt will impress your interviewers and highlight your commitment to personal development.