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- Tasks: Assist customers with machinery parts queries and ensure excellent service.
- Company: Established family firm with a strong presence in the agricultural and construction sectors.
- Benefits: Competitive salary, 32 days holiday, workplace pension, and staff discounts.
- Why this job: Join a dynamic team and make a difference in customer service every day.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Immediate starts available with opportunities for growth in a busy environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets are looking for a Parts Advisor to join their team near Stevenage, Hertfordshire
On Offer:
- Immediate starts available
- Competitive salary dependent on skills and experience.
- 39 hours per week basic 8am to 5pm Monday to Thursday, 8am to 4pm Friday Saturdays as per rota (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
- 32 days holiday (inc bank holidays)
- Workplace pension and Life assurance (2 x salary)
- Country store staff discount, Company sick pay scheme, Flu jabs and employee referral scheme.
Main Purpose of the Parts Advisor:
- Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians.
- Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
To Be Considered:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the general public
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash, and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart & presentable appearance
- Motivated by sales and targets
For full details, contact Willis Global Experts in Recruiting
Agency employer: Willis Global Ltd
Contact Detail:
Willis Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Parts Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare answers to common questions. Show them you’re not just another candidate; you’re the one they need for their team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in customer service or parts knowledge, as this will show us you're a great fit for the Parts Advisor role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the position and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your people skills in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Willis Global Ltd
✨Know Your Parts
Brush up on your knowledge of agricultural, construction, and horticultural parts. Familiarise yourself with common machinery and their components. This will not only impress the interviewers but also help you answer questions confidently.
✨Showcase Your People Skills
Prepare examples of how you've dealt with customers in the past. Think about times when you provided excellent service or resolved a tricky situation. Being able to demonstrate your communication skills will be key in this role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. The more you practice, the more comfortable you'll feel during the actual interview.
✨Dress to Impress
Make sure to present yourself smartly for the interview. A professional appearance can make a great first impression. Remember, you're applying for a role that involves interacting with customers, so looking the part is essential.