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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage systems for a dynamic aviation environment.
- Company: Join Willis Aviation Services, a leader in global aviation services.
- Benefits: Enjoy competitive pay, flexible hours, and 33 days of annual leave.
- Why this job: Make a real impact in aviation while developing your tech skills.
- Qualifications: 3+ years in IT support with strong Microsoft and networking knowledge.
- Other info: Collaborative team culture with opportunities for growth and meaningful projects.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for an experienced IT Infrastructure & Support Specialist to join our team at our Teesside facility. This hybrid role combines hands‑on technical support with systems and infrastructure management, making it ideal for someone who enjoys variety, problem-solving, and working closely with end users and stakeholders. You’ll play a key role in keeping our IT environment secure, resilient, and running smoothly while also supporting colleagues with day‑to‑day technical needs and larger project work.
What You’ll Be Doing
- Providing advanced technical support via help desk tickets, phone, email, and in‑person requests
- Managing, configuring, and supporting end‑user devices (desktops, laptops, printers, peripherals, and mobile devices)
- Administering Active Directory (users, groups, permissions, devices)
- Supporting and maintaining Microsoft-based environments, including M365, Azure, and VMWare, and virtualization platforms
- Installing, configuring, and maintaining network systems, hardware, and software
- Managing IT asset inventory and lifecycle (hardware, software, peripherals)
- Supporting workstation moves, system upgrades, migrations, and new implementations
- Acting as an escalation point for complex IT issues
- Working with vendors and suppliers to diagnose, troubleshoot, and repair IT assets
- Producing and maintaining technical documentation, processes, and procedures
- Delivering technical training and knowledge transfer to IT team members
- Communicating complex technical information clearly to both technical and non‑technical users
- Participating in project planning and delivery across the business
- Providing out-of-hours and weekend support when required
What We’re Looking For
- Strong experience with Microsoft operating systems, O365/M365, Azure, and networking technologies
- Solid knowledge of LAN/WAN, security protocols, performance tuning, and troubleshooting
- Experience with virtualisation (VMWare, Hyper‑V), Citrix, and telephony systems
- Confident using Active Directory, password security, and asset management tools
- Minimum 3 years’ experience in PC hardware/software support, deployment, and troubleshooting
- Supporting enterprise IT environments (networks, telephony, security)
- Excellent communication skills and the ability to build trust at all levels of the organisation
- Highly organised, adaptable, and able to prioritise multiple tasks effectively
- Comfortable working independently and as part of a collaborative team
- Professional, reliable, and customer‑focused approach
- Bachelor’s degree in a computer‑related field or equivalent experience (preferred)
- MCSE or equivalent certification (desirable)
Why Join WASL?
- Competitive salaries, flexible working patterns
- 33 days annual leave (pro‑rota for part time) including UK bank holidays, holiday buy & sell scheme
- Health & wellbeing support, company pension, cycle to work scheme, electric car scheme, retail discounts, referral bonus
- Hybrid working with exposure to both infrastructure and end‑user support
- Opportunity to work on meaningful projects and system improvements
- A varied, hands‑on role with real ownership and impact
- Supportive team environment with opportunities to grow and develop
About Us: Willis Aviation Services Limited are part of Willis Lease Finance Corporation, a pioneer and provider of global aviation services for over 45 years. Our facility at Teesside International Airport provides base maintenance, return to service, aircraft disassembly, short and long term aircraft storage, and ground and cargo handling services. At Willis Aviation Services Limited (WASL), we are committed to fair hiring practices and building a diverse, respectful, and inclusive workplace. We value every individual’s contribution and make employment decisions based on job‑related criteria such as qualifications, experience, and the ability to perform the role. These are exciting times for Willis Aviation Services Limited as we continue to grow. If you’re ready to make a difference in aviation, apply today.
To Recruitment Agencies: WASL does not accept unsolicited CVs or candidate submissions from agencies. All unsolicited profiles will be treated as the property of WASL, and no fees will be paid. This applies to any CVs sent directly to employees or managers without prior agreement with our internal Talent Acquisition team.
Systems Administrator employer: Willis Aviation
Contact Detail:
Willis Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect Systems Administrator role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only sharpens your technical abilities but also gives you something tangible to discuss during interviews. We love seeing real-world applications of your expertise!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Microsoft systems, Active Directory, and networking technologies. Practising how to explain complex concepts in simple terms can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WASL. Let’s make this happen together!
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Administrator role. Highlight your experience with Microsoft operating systems, O365/M365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills; share examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and provide solutions!
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. Use straightforward language to explain your experience and why you’re a great fit for our team. Remember, we appreciate good communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at WASL!
How to prepare for a job interview at Willis Aviation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, O365/M365, Azure, and networking technologies. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT issues you've resolved. Think about specific situations where you had to diagnose problems or implement solutions, especially in a hybrid work environment. This will demonstrate your ability to think on your feet.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical users, so being able to break down complex information is key. Consider role-playing with a friend to refine your approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing an IT asset lifecycle or supporting workstation moves. Prepare by thinking through your processes and how you prioritise tasks in a busy environment.