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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage systems in a dynamic environment.
- Company: Join Willis Aviation Services, a leader in global aviation services.
- Benefits: Enjoy competitive pay, flexible hours, and 33 days annual leave.
- Why this job: Make a real impact while working on meaningful projects and system improvements.
- Qualifications: Experience with Microsoft systems and strong communication skills required.
- Other info: Be part of a supportive team with great growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced IT Infrastructure & Support Specialist to join our team at our Teesside facility. This hybrid role combines hands-on technical support with systems and infrastructure management, making it ideal for someone who enjoys variety, problem-solving, and working closely with end users and stakeholders. You’ll play a key role in keeping our IT environment secure, resilient, and running smoothly while also supporting colleagues with day-to-day technical needs and larger project work.
What You’ll Be Doing
- Providing advanced technical support via help desk tickets, phone, email, and in-person requests
- Managing, configuring, and supporting end-user devices (desktops, laptops, printers, peripherals, and mobile devices)
- Administering Active Directory (users, groups, permissions, devices)
- Supporting and maintaining Microsoft-based environments, including M365, Azure, VMWare, and virtualization platforms
- Installing, configuring, and maintaining network systems, hardware, and software
- Managing IT asset inventory and lifecycle (hardware, software, peripherals)
- Supporting workstation moves, system upgrades, migrations, and new implementations
- Acting as an escalation point for complex IT issues
- Working with vendors and suppliers to diagnose, troubleshoot, and repair IT assets
- Producing and maintaining technical documentation, processes, and procedures
- Delivering technical training and knowledge transfer to IT team members
- Communicating complex technical information clearly to both technical and non-technical users
- Participating in project planning and delivery across the business
- Providing out-of-hours and weekend support when required
What We’re Looking For
- Strong experience with Microsoft operating systems, O365/M365, Azure, and networking technologies
- Solid knowledge of LAN/WAN, security protocols, performance tuning, and troubleshooting
- Experience with virtualisation (VMWare, Hyper-V), Citrix, and telephony systems
- Confident using Active Directory, password security, and asset management tools
- Minimum 3 years’ experience in PC hardware/software support, deployment, and troubleshooting
- Supporting enterprise IT environments (networks, telephony, security)
- Excellent communication skills and the ability to build trust at all levels of the organisation
- Highly organised, adaptable, and able to prioritise multiple tasks effectively
- Comfortable working independently and as part of a collaborative team
- Professional, reliable, and customer-focused approach
- Bachelor’s degree in a computer-related field or equivalent experience (preferred)
- MCSE or equivalent certification (desirable)
Benefits
WASL also offers comprehensive benefit packages to its eligible employees. This includes competitive salaries, flexible working patterns, 33 days annual leave (pro-rota for part time) including UK bank holidays, holiday buy & sell scheme, health & wellbeing support, company pension, cycle to work scheme, electric car scheme, retail discounts, referral bonus, hybrid working with exposure to both infrastructure and end-user support, opportunity to work on meaningful projects and system improvements, a varied, hands-on role with real ownership and impact, and a supportive team environment with opportunities to grow and develop.
About Us
Willis Aviation Services Limited are part of Willis Lease Finance Corporation, a pioneer and provider of global aviation services for over 45 years. Our facility at Teesside International Airport provides base maintenance, return to service, aircraft disassembly, short and long term aircraft storage, and ground and cargo handling services. At Willis Aviation Services Limited (WASL), we are committed to fair hiring practices and building a diverse, respectful, and inclusive workplace. We value every individual’s contribution and make employment decisions based on job-related criteria such as qualifications, experience, and the ability to perform the role.
Systems Administrator (Hiring Immediately) in Darlington employer: Willis Aviation
Contact Detail:
Willis Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator (Hiring Immediately) in Darlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to systems administration. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Willis Aviation Services Limited.
We think you need these skills to ace Systems Administrator (Hiring Immediately) in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Systems Administrator role. Highlight your experience with Microsoft operating systems, Azure, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this hybrid role. Share specific examples of how you've tackled technical challenges and supported end users in the past.
Show Off Your Communication Skills: Since you'll be working with both technical and non-technical users, it's crucial to demonstrate your ability to communicate complex information clearly. Use straightforward language in your application to showcase this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Willis Aviation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, O365/M365, and Azure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also effectively manage and support them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT issues you've resolved in previous roles. Think about specific scenarios where you had to troubleshoot or implement solutions under pressure. This will demonstrate your ability to think critically and act decisively, which is crucial for a Systems Administrator.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your communication skills and how you build trust with colleagues. This will highlight your ability to bridge the gap between tech and users.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. You might be asked to walk through how you'd handle a specific technical issue or manage an IT asset lifecycle. Prepare by reviewing common challenges in IT support and think about how you'd approach them in a real-world context.