At a Glance
- Tasks: Lead a hospitality team to create a warm, luxury experience for residents and visitors.
- Company: Luxury care home focused on exceptional service and comfort.
- Benefits: £32,000 salary, competitive leave, ongoing training, and exclusive discounts.
- Other info: Join a supportive team dedicated to creating a home-like environment.
- Why this job: Make a real difference in residents' lives while showcasing your hospitality skills.
- Qualifications: Experience in luxury hotel management and strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
£32,000 per year | Full Time | Luxury Care Home
The experience of living in a luxury care home goes far beyond the care itself.
From the welcome residents and families receive to the quality of dining, housekeeping and everyday service, the smallest details can make a significant difference.
Set in a peaceful location with beautiful surroundings, this luxury care home for older adults has been designed to offer comfort, quality and a genuine sense of home.
We're looking for an experienced Hospitality Manager who can bring the service standards and attention to detail you'd expect from a high-end hotel into a care environment.
This role would particularly suit someone with luxury hotel management experience or a similar hospitality management background who understands how to create consistently high standards while leading a team to deliver a warm and personal service.
The Hospitality Experience We're Looking For
Previous management experience within a luxury hotel, high-end hospitality environment or similar service-led setting.
Strong understanding of exceptional customer service and the standards expected within a luxury environment.
- Experience leading, motivating and developing hospitality teams.
- Confidence overseeing multiple areas of hospitality operations.
- Excellent attention to detail and a proactive approach to maintaining standards.
- Experience managing rotas, staffing and day-to-day operational requirements.
- Ability to build positive relationships with residents, families, colleagues and visitors.
- Confidence handling feedback and resolving concerns professionally.
- An understanding of the importance of dignity, choice and individual preferences when providing hospitality services to older adults.
- What You'll Receive
- Competitive annual leave package
- Annual leave increasing with length of service
- Ongoing training and professional development
- Benefits and discounts portal
- Creating a Luxury Experience Every Day
- Lead and develop the hospitality team, setting clear expectations around service and presentation.
- Maintain consistently high standards across the home's hospitality provision.
- Help create a warm and welcoming experience for residents, relatives and visitors.
- Oversee the quality and presentation of dining and communal areas.
- Work closely with other departments to ensure residents receive a seamless and personalised experience.
- Ensure individual preferences are understood and reflected within everyday hospitality services.
- Monitor standards and identify opportunities to continually improve the resident experience.
- Support staff recruitment, induction, training and ongoing development.
- Manage staffing and rotas effectively.
- Respond positively and professionally to resident and family feedback.
- Ensure hospitality services operate in line with relevant health, safety and hygiene requirements.
- Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.
All appointments are subject to satisfactory references, an enhanced DBS check, verification of the right to work in the UK, and any other pre-employment checks required for the role.
- INDNUR
- Hospitality Manager Sudbury, United Kingdom
- #J-18808-Ljbffr
Hospitality Manager employer: Willing Recruitment
Willing Recruitment in Bristol is an exceptional employer, offering a nurturing and supportive environment for its staff. With a strong focus on professional development and a commitment to high standards of care and education, employees are encouraged to grow and thrive in their roles. The Good Ofsted rating reflects the positive work culture and dedication to excellence, making it a rewarding place to work for those passionate about early years education.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Willing Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Willing Recruitment
Don't be shy about reaching out to Willing Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Willing Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Willing Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
