Following the internal promotion of a Customer Services Assistant we are seeking a Customer Services Assistant to join our fantastic front line team providing excellent services to our residents, factored owners and applicants. This is a fantastic opportunity to play a key role in delivering high-quality service and work as an integral part of our team.
Job Title
Customer Service Assistant
Location
Paisley
Job Type
Permanent, Full-Time with Flexi time and hybrid working available. Note: this role requires staff to be available to answer the telephone/office visitors during our opening times of 9am-12.30pm and 1.30pm-5pm so flexibility is generally agreed in advance between the team.
Responsibilities
- Provide front line customer service and administrative support
- Act as the first point of contact for our residents
- Liaise with residents, contractors, and internal teams
- Keep accurate records and ensure smooth communication
Qualifications
- Strong organisational skills and attention to detail
- Excellent communication and customer service abilities
- A team player with a can-do attitude
Benefits
- Annual leave - 25 Days plus 13 public holidays (pro-rata)
- Employee Assistance Programme
- Pension salary sacrifice.
- WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6th April 2026 will be:
- Scheme 1: Employee 3% / Employer 6%
- Scheme 2: Employee 5% / Employer 10%
- Scheme 3: Employee 8% / Employer 13%
- Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.
We welcome applications from candidates who share our values and are committed to delivering excellent services to our communities.
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Customer Service Assistant in Paisley employer: Williamsburgh Housing Association Limited
Williamsburgh Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the heart of Renfrewshire, we provide generous benefits including 25 days of annual leave plus public holidays, a robust pension scheme, and an Employee Assistance Programme, ensuring our team members feel valued and empowered in their roles.
Contact Details:
Williamsburgh Housing Association Limited Recruitment Team
