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- Tasks: Serve customers on the trade counter and over the phone, plus assist with deliveries.
- Company: Join a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Competitive salary, no weekend work, and a supportive work environment.
- Why this job: Be part of a company recognised as one of the best to work for!
- Qualifications: Full UK driving licence and a passion for customer service.
- Other info: Enjoy a dynamic role with opportunities for growth in a thriving industry.
The predicted salary is between 22800 - 28500 £ per year.
Salary: Up to £28,500 per annum DOE
Hours: 40 / week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA NO WEEKENDS!
Location: Williams, Unit 9, Crown Trade Park, Horton Road, London, UB7 8HP
A full, clean UK Driving Licence is essential for this role.
If you’re interested in working for a company that’s been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Customer Service Assistant to join our busy and friendly team in West Drayton!
This is a varied and active role which includes:
- Predominantly serving customers on the trade counter and over the phone
- Occasionally assisting with warehouse duties
- Making deliveries
Customer Service Assistant employer: Williams Trade Supplies
Contact Detail:
Williams Trade Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams. Understand their values and what makes them one of the Top 100 Best Companies to Work For. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories during the interview!
✨Tip Number 3
Dress the part! Even though it’s a friendly environment, making a good first impression is key. Wear something smart-casual that shows you mean business but are also approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've handled customers in the past, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team at Williams and how you can contribute to our friendly atmosphere.
Show Off Your Communication Skills: As a Customer Service Assistant, communication is key! Make sure your application reflects your ability to communicate clearly and effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Williams Trade Supplies
✨Know the Company Inside Out
Before your interview, take some time to research Williams. Understand their values, products, and what makes them a top company to work for. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to work in a team.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle specific customer service scenarios, such as dealing with an unhappy customer or managing multiple tasks at once. Practising these responses can give you a real edge.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer's time and are serious about the position. Plus, it sets a positive tone for the rest of the meeting.
