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- Tasks: Serve customers at the trade counter and assist with warehouse duties.
- Company: Join a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Enjoy 33 days annual leave, training opportunities, and private medical insurance.
- Why this job: Make a positive impact while learning and growing in a supportive environment.
- Qualifications: Experience with tradespeople and a passion for customer service is a plus.
- Other info: Flexible hours with no weekends and great career progression opportunities.
The predicted salary is between 23280 - 34520 £ per year.
Salary: Up to £29,000 per annum DOE
Hours: 40 /week MON-FRI 08:30-17:00 *NO WEEKENDS!
Location: Williams, Unit 7, Oakwood Trade Park, Gatwick Road, Crawley, RH10 9AZ
A full UK Driving Licence is essential for this role
If you’re interested in working for a company that’s been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Trade Counter Assistant to join our busy and friendly team in Crawley!
This is a varied and active role which includes:
- Predominantly serving customers on the trade counter and over the phone
- Occasionally assisting with warehouse duties and making deliveries
If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, DIY, Hardware, or on the tools in the plumbing and heating trade, we would LOVE to hear from you!
As our Customer Service Assistant, you’ll be:
- Predominantly serving on the trade counter and handling incoming enquiries
- Warehouse maintenance, including stock rotation and general housekeeping
- Accurately picking orders in preparation for delivery
- Receiving, checking and storing incoming goods
- Assisting with the general upkeep of the branch
- Carrying out deliveries in the local area
- Processing quotes
Ideally, you are:
- Experienced in working with tradespeople and knowledgeable of plumbing and heating products (Highly desirable, but not essential)
- An enthusiastic team player wanting to make a positive contribution
- Keen to support the team with a flexible approach to daily tasks
- Passionate about delivering excellent customer service
- Ambitious to progress and keen to learn
- A great communicator
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance
So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!
Customer Service Assistant in Crawley employer: Williams Trade Supplies
Contact Detail:
Williams Trade Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Crawley
✨Tip Number 1
Get to know the company before your interview! Research Williams and understand their values, products, and what makes them a top employer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience, especially if you've worked in plumbing or heating before. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re passionate about customer service and how you can contribute to our friendly team.
Show Off Your Communication Skills: As a Customer Service Assistant, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, we want to see your skills in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Williams!
How to prepare for a job interview at Williams Trade Supplies
✨Know Your Stuff
Familiarise yourself with plumbing and heating products, even if you don't have direct experience. Research common terms and tools used in the industry. This will show your enthusiasm and willingness to learn during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer. This will demonstrate your passion for helping others, which is key for this role.
✨Be a Team Player
Highlight your ability to work well in a team. Share experiences where you collaborated with colleagues to achieve a goal or solve a problem. This will resonate well with the company’s focus on teamwork and support.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
