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- Tasks: Serve customers, handle enquiries, and assist with deliveries in a dynamic trade environment.
- Company: Join Williams, a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and discounts on shopping and gym memberships.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience with tradespeople and a passion for excellent customer service is a plus.
- Other info: Flexible hours with no weekends and great opportunities for personal growth.
The predicted salary is between 26000 - 31000 £ per year.
Salary: Up to £29,000 per annum (DOE)
Hours: 40 / week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!
Location: Williams, Unit 11, Clifton Road Industrial Estate, CB17EA
A full UK Driving Licence is essential for this role.
If you’re interested in working for a company that’s been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Trade Counter Assistant to join our busy and friendly team in Cambridge! This is a varied and active role which includes predominantly serving customers on the trade counter and over the phone, and occasionally assisting with warehouse duties and making deliveries!
As Our Customer Service Assistant, You’ll Be:
- Predominantly serving on the trade counter and handling incoming enquiries.
- Warehouse maintenance, including stock rotation and general housekeeping.
- Accurately picking orders in preparation for delivery.
- Receiving, checking and storing incoming goods.
- Assisting with the general upkeep of the branch.
- Carrying out deliveries in the local area.
- Processing quotes.
Ideally, You Are:
- Experienced in working with tradespeople and knowledgeable of plumbing and heating products (Highly desirable, but not essential).
- An enthusiastic team player wanting to make a positive contribution.
- Keen to support the team with a flexible approach to daily tasks.
- Passionate about delivering excellent customer service.
- Ambitious to progress and keen to learn.
- A great communicator.
Some Of Our Excellent Benefits Include:
- 33 days annual leave, increasing with the length of service.
- Training and development opportunities specific to you.
- Discounted shopping platform & gym membership.
- Private medical insurance for the whole family.
- 24/7 Employee Assistance Programme.
- Car leasing & cycle-to-work schemes.
- Company discount on our products.
- Contributory pension scheme.
- Life Assurance.
So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!
Customer Service Assistant in Cambridge employer: Williams Trade Supplies Ltd
Contact Detail:
Williams Trade Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams. Understand their values and what makes them one of the Top 100 Best Companies to Work For. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be serving customers on the trade counter and over the phone, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Customer Service Assistant, being a great communicator is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Williams. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Assistant in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute positively to our team.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience you have in plumbing, heating, or customer service. We love seeing how your background fits with what we do at Williams!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Williams Trade Supplies Ltd
✨Know Your Stuff
Before the interview, brush up on plumbing and heating products. Even if you don’t have direct experience, showing that you’ve done your homework will impress them. Familiarise yourself with common terms and products they might sell.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This role is all about serving customers, so make sure to highlight your relevant experiences.
✨Be Ready for Teamwork Questions
Since they’re looking for an enthusiastic team player, be prepared to discuss how you work within a team. Share specific instances where you collaborated with others to achieve a goal or helped a colleague out. They want to see that you can contribute positively to their friendly environment.
✨Ask Smart Questions
At the end of the interview, have a few questions ready to ask them. Inquire about training opportunities or what a typical day looks like for a Customer Service Assistant. This shows your interest in the role and helps you gauge if it’s the right fit for you.
